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- Tasks: Manage reception duties, greet patients, and support the clinical team.
- Company: Join a dedicated NHS team making a difference in healthcare.
- Benefits: Competitive pay, job stability, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and patient care.
- Why this job: Be the friendly face of healthcare and help patients navigate their journey.
- Qualifications: GCSEs in Maths and English, plus relevant healthcare qualifications.
The predicted salary is between 23970 - 28400 £ per year.
Main duties of the job include undertaking a wide range of reception and administrative duties and providing general support to the multidisciplinary team. Duties can include but are not limited to:
- Greeting and directing patients
- Patient registration
- Booking appointments
- Processing information (electronic and hard copy)
- Assisting patients as required
- Acting as the central point of contact for patients
- Distributing information, messages and enquiries for the clinical team
- Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Job responsibilities include:
- Maintaining and monitoring the practice appointment system
- Processing personal, telephone and triage for appointments
- Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signposting patients to the correct service
- Processing incoming and outgoing mail
- Initiating contact with and responding to requests from patients, team members and external agencies
- Reading code data on EMIS
- Photocopying documentation as required
- Filing and storing records as required
- Data entry of new and temporary registrations and relevant patient information as required
- Inputting data into the patients' healthcare records as necessary
- Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records
- Processing requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Managing all queries (including administrative queries) as necessary in an efficient manner
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all times
- Monitoring and maintaining the reception area and notice boards
- Supporting all clinical staff with general tasks as requested
Person Specification:
Experience: Experience of working within an NHS setting.
Qualifications: Educated to GCSE level or equivalent, GCSE Mathematics & English (C or above), AMSPAR Receptionists Qualification, NVQ Level 2 in Health and Social Care.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Crewe employer: Hungerford Medical Centre
Contact Detail:
Hungerford Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Crewe
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the NHS setting you're applying to. Familiarise yourself with their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and how it relates to the duties of a Medical Receptionist, like managing appointments and handling patient queries.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare environment. Make sure you look professional and approachable, as you'll be the first point of contact for patients.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're proactive and keen to join our team. Don't miss out on the chance to land that job!
We think you need these skills to ace Medical Receptionist in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception and administrative duties. We want to see how your skills match the job description, so don’t be shy about showcasing your NHS experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Medical Receptionist role. We love seeing your personality come through, so keep it friendly and professional.
Showcase Your Communication Skills: As a Medical Receptionist, communication is key. In your application, highlight any experience you have with patient interaction or liaising with multidisciplinary teams. We want to know you can handle those phone calls and queries like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hungerford Medical Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like patient registration, appointment booking, and handling queries. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Common Scenarios
Think about the types of situations you might face in the role, such as dealing with difficult patients or managing multiple phone calls. Practising how you would handle these scenarios can give you confidence and help you articulate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Highlight your communication skills by providing examples of how you've effectively interacted with patients or team members in the past. This will reassure the interviewers that you can manage enquiries and direct patients appropriately.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, the team, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.