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- Tasks: Join us as a Customer Services Officer, delivering top-notch support in housing services.
- Company: We're a charitable housing association making a difference in Cambridge and beyond.
- Benefits: Enjoy flexible home working, 28 days leave, private medical insurance, and more!
- Why this job: Be part of a supportive team focused on customer satisfaction and community impact.
- Qualifications: Bring your level 3 qualification in Customer Service or equivalent experience in any industry.
- Other info: Apply by February 7, 2025, and don't miss out on this exciting opportunity!
Customer Services Officer (Housing) Cambridge (with flexible home working) £26,500 – £29,715 per annum (based on a 37-hour week; dependent on skills) This is an exciting time to join our team! We’re a charitable housing association providing homes and services for customers in Cambridge and the surrounding areas We have a fantastic opportunity for someone with Customer Services experience to take on a wide and varied role delivering high quality and consistent services to customers and stakeholders, providing a range of services that deliver value for money, focussing on first contact resolution; providing advice and processing requests around repairs; housing management (including income collection, arrears management, empty homes management and allocations); estate and tenancy management and providing effective landlord services. While attendance at our office in Cambridge is required, we have a flexible approach to home working. The successful candidate will have a vocational qualification at level 3 in Customer Service, Housing or Business Administration, or knowledge and experience at an equivalent level in Customer Services in any industry, or experience in Housing services Bringing with them experience of working to deadlines and planning and organising work effectively, including creating and maintaining accurate records, proactively managing feedback, identifying gaps in service delivery and providing administrative support. Excellent communication and proactive listening skills are essential, along with the ability to work effectively with others demonstrating a ‘can do’ attitude. If this sounds like you and you are a strong team player, we’d love to hear from you. Closing Date Friday 7th February 2025. We encourage you to apply early as we may close the vacancy if we receive sufficient applicants that meet the essential skills and experience. Other benefits: * A defined contributions pension scheme * Life assurance * Employee Assistance Programme * Private medical insurance * 28 days annual leave each year, with an option to increase this in certain circumstances. * A focus on learning and wellbeing
Customer Services Officer (Housing) employer: Hundred Houses
Contact Detail:
Hundred Houses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer (Housing)
✨Tip Number 1
Familiarize yourself with the specific services and values of our housing association. Understanding our mission and how we deliver value for money will help you align your answers during the interview with what we stand for.
✨Tip Number 2
Highlight your experience in customer service, especially any roles where you've dealt with housing or community services. Be ready to share specific examples of how you've resolved issues on the first contact, as this is a key focus for us.
✨Tip Number 3
Demonstrate your organizational skills by preparing to discuss how you manage deadlines and maintain accurate records. We value candidates who can show they proactively manage feedback and identify gaps in service delivery.
✨Tip Number 4
Prepare to showcase your communication and listening skills. Think of scenarios where you've worked effectively in a team and how your 'can do' attitude has contributed to successful outcomes in previous roles.
We think you need these skills to ace Customer Services Officer (Housing)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Officer position. Make sure you understand the key responsibilities and required skills, such as customer service experience and knowledge of housing services.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and housing. Emphasize your ability to work under deadlines, manage feedback, and maintain accurate records, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and 'can do' attitude. Mention specific examples from your past experiences that demonstrate your ability to deliver high-quality services and work effectively with others.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hundred Houses
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this aligns with the job's focus on delivering high-quality services.
✨Demonstrate Your Knowledge of Housing Services
Familiarize yourself with key aspects of housing management, such as income collection and tenancy management. Being able to speak knowledgeably about these topics will show your commitment and understanding of the role.
✨Emphasize Your Communication Skills
Since excellent communication is essential for this position, practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated with customers and stakeholders in the past.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This shows your interest in the position and helps you understand how you can contribute to the team and the organization’s goals.
