At a Glance
- Tasks: Lead a lettings team, drive business growth, and deliver exceptional service to landlords and tenants.
- Company: Dynamic lettings agency focused on growth and team performance.
- Benefits: Competitive salary, bonus potential, and opportunities for career development.
- Other info: Join a supportive team with clear growth plans and a focus on success.
- Why this job: Make a real impact in a high-energy role with strong earning potential.
- Qualifications: Experience in residential lettings and proven leadership skills required.
The predicted salary is between 35000 - 40000 £ per year.
An exciting opportunity for an experienced Lettings Manager to take full ownership of a growing lettings department. This is a leadership role with a strong focus on business development, revenue growth, and team performance. You’ll be responsible for increasing market share, winning new instructions, and driving profitability, while delivering an exceptional service to landlords and tenants. If you’re commercially driven, target-focused, and thrive on winning new business—this is a role where you can genuinely make an impact.
Key Responsibilities
- Business Development & Growth
- Drive growth of the lettings portfolio (managed & let-only)
- Proactively generate new landlord opportunities through canvassing, networking, and database activity
- Attend market appraisals and convert valuations into instructions
- Build long-term relationships with landlords and investors
- Identify opportunities to increase revenue through additional services
- Financial Performance & KPIs
- Deliver against income, profitability, and growth targets
- Monitor and manage KPIs including:
- Appraisals booked & attended
- Conversion rates
- New instructions
- Portfolio growth
- Landlord retention
- Work closely with senior leadership to achieve revenue goals
- Team Leadership & Management
- Lead, motivate, and develop the lettings team
- Drive a high-performance culture focused on results and customer service
- Monitor individual performance and provide coaching where needed
- Conduct regular 1-2-1s, team meetings, and performance reviews
- Marketing & Brand Growth
- Work with marketing to generate landlord leads
- Support campaigns, social media, and local networking activity
- Promote the brand within the local market
- Compliance & Legislation
- Ensure full compliance with lettings legislation and best practice
- Keep the team up to date with regulatory changes
- Customer Experience
- Deliver a high level of service to landlords and tenants
- Handle escalated issues and complaints professionally
- Build strong relationships to drive repeat business and referrals
- Cross-Selling & Collaboration
- Work closely with sales teams to maximise landlord opportunities
- Identify investment buyers and convert them into landlords
About You
Experience
- Proven track record in residential lettings
- Strong experience in valuations and winning new business
- Previous leadership or senior lettings experience preferred
Skills & Attributes
- Highly motivated and target-driven
- Strong negotiation and closing skills
- Excellent communication and relationship-building ability
- Commercially aware with a focus on growth and profitability
- Organised, proactive, and able to lead from the front
Qualifications
- Full UK driving licence and own vehicle (essential)
- ARLA qualification (desirable)
Why Apply?
- Genuine opportunity to grow and shape a lettings department
- High-impact role with strong earning potential
- Supportive business with clear growth plans
If you’re a driven Lettings professional ready to step up or take full control of a department, we’d love to hear from you.
Lettings Manager in St Albans employer: Humphrey & Kirk
Humphrey offers an exceptional opportunity for self-motivated individuals seeking a rewarding career in recruitment within the property sector. With a fully remote work model, you can enjoy the flexibility of working from home while benefiting from uncapped commission potential that truly rewards your hard work. Our supportive culture fosters personal growth and success, making it an ideal environment for ambitious professionals looking to thrive in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Manager in St Albans
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Humphrey & Kirk.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Humphrey & Kirk? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Humphrey & Kirk's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Manager in St Albans
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Manager role at Humphrey & Kirk, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Humphrey & Kirk
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Humphrey & Kirk operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Humphrey & Kirk. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Humphrey & Kirk.
