Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve complex technical issues and provide expert support to clients.
- Company: Join a dynamic Managed Service Provider focused on innovation and teamwork.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be the go-to expert in a role that values your skills and fosters growth.
- Qualifications: Experience in IT support and a passion for problem-solving are essential.
- Other info: This role offers a chance to work with cutting-edge technology.
The predicted salary is between 28800 - 42000 £ per year.
If you're looking for a 3rd Line role where you'll tackle genuinely interesting technical issues and become the trusted escalation point in a supportive MSP, this is an opportunity worth exploring.
If you're ready to step up and become the trusted escalation expert at a supportive and ambitious MSP, this is exactly what you've been waiting for. This isn't just another support...
3rd Line Support Engineer employer: Humnize
Contact Detail:
Humnize Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with common technical issues that a 3rd Line Support Engineer typically encounters. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach.
✨Tip Number 3
Stay updated on the latest technologies and tools relevant to 3rd Line support. Showing that you are knowledgeable about current trends can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully resolved complex technical issues. This will showcase your experience and ability to handle the responsibilities of the role effectively.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the 3rd Line Support Engineer position. Understand the technical issues you will be tackling and the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in support roles, particularly any instances where you've resolved complex technical issues. Use specific examples to demonstrate your problem-solving skills.
Showcase Your Skills: Make sure to list relevant technical skills that align with the job requirements. This could include knowledge of specific software, hardware, or troubleshooting techniques that are pertinent to a 3rd Line Support Engineer.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention why you want to work for this particular MSP and how you can contribute to their success.
How to prepare for a job interview at Humnize
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific tools, technologies, and methodologies you've used in previous roles, especially those relevant to 3rd line support.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you’ll need to demonstrate how you approach and resolve complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Team Collaboration
Since this role involves being a trusted escalation point, highlight your experience working within a team. Discuss how you’ve collaborated with colleagues to solve problems and improve processes.
✨Research the Company Culture
Understand the values and culture of the MSP you’re interviewing with. Be ready to explain why you want to work there and how you align with their mission and goals.
