Operations & Commercial Director in Leatherhead

About Humidity Solutions

Humidity Solutions Ltd is the UK's leading independent specialist in humidity control, providing innovative solutions with some of the best humidifiers and dehumidifiers globally. We deliver tailored solutions, quick responses to customer needs, and exceptional after-sales service. We are dedicated to offering reliable and sustainable systems that cater to various industries efficiently.

About the role

We are looking to add a dynamic, ambitious, strategic and methodical Operations & Commercial Director to lead the already established team of operations professionals.

The Operations & Commercial Director is a full-time, on-site role based in Leatherhead.

The purpose of the role is to develop a strategy based on the existing methods to be able to achieve our company goals by motivating and mentoring the operations team made up of HR, Purchasing, SHEQ, Logistics & Finance.

The candidate should have a proven track record of managing in these areas with a strong commercial awareness, impeccable presentation and interpersonal skills as well as drive, determination and belief.

As part of the Management team, you would work with team members to devise a business plan and strategy to achieve the company goals specifically in the area of driving profitability, systems integration and efficiency.

The role will report directly to the MD and require mentoring of the Operations team of 5.

Aim is to become an integral part of the Management team leading the business on to further growth whilst following the values of Committed, Care, Team, Professional and Enjoyment.

Key Responsibilities

1.Management team

• Attend and contribute to Management meetings
• Contribute to planning of company strategy and production of Business plan
• Produce and present reports for each monthly management meeting
• Ensure forecasting and KPI tracking across the department.
• Help finance keep monthly sales predictions up to date.
• Manage and look to increase Gross Margin
• Manage prices and price increases.
• Work with other members of the Management team for a company focused approach from each department.
• Assist with delivery of an integrated company system to facilitate the improved extraction of data to improved efficiency within the company.
• Use system data to deliver forecasts and areas for focus for the sales, aftersales and management teams.

2.Managing the team

• Carry out appraisals annually plus 6-monthly 1:1 reviews, KPI monitoring, performance management.
• Set clear targets, working methods and development plans for all the team.
• Ensure training is provided as required.
• Mentoring to help achieve KPI’s
• Drive margins via price lists generation, purchase and delivery costs
• Work with installation and aftersales to coordinate operations such as with costings of installations and spares sales.
• Ensure that all training is managed, scheduled and delivered with feedback as to the effectiveness of the activity.
• Use and manage HubSpot and Sage 200 to generate reports and to manipulate data to drive efficiency.
• Finance – projections and analysis
• SHEQ – Manage systems and quality
• HR – Manage policies, appraisals, training and development and recruitment.
• Purchasing – Stock turn, stock takes, stock value, orders and deliveries to maximise margins.
• Logistics – delivery costs from suppliers plus to customers, stock take accuracy, stock locations.

3.Suppliers & Products

• Work with purchasing to ensure that manufacturers price lists are up to date and ensuring margins
• Visit suppliers for commercial awareness and to build relationships.
• Review product margins on a regular basis for better commercial outcome.

4.Humidity Direct

• Drive efficiency to maximise sales and traffic to the e-commerce site working with customer services and sales.
• Increase products on the site to include self-contained units.
• Manage the e-commerce site.

Essential Experience:

• Proven experience leading operational teams.
• Experience working within the engineering industry.
• Strong organisational and planning skills with the ability to oversee multiple operational functions.
• A track record of implementing operational improvements that deliver measurable business results.
• Excellent stakeholder management and communication skills.
• Experience creating KPIs and reporting.
• A proactive, collaborative leadership style with a focus on accountability and continuous improvement.

Benefits:

• competitive salary
• company bonus scheme (up to 8%)
• pension scheme
• company car
• 23 days holidays + birthday day off + bank holidays
• Senior leadership role within a growing specialist engineering business.