At a Glance
- Tasks: Lead the team in delivering exceptional wine and hospitality experiences.
- Company: Join Humble Grape, a passionate and sustainable wine bar.
- Benefits: Enjoy 50% staff discount, training support, and supplier trips.
- Other info: Opportunities for leadership development and a vibrant team culture.
- Why this job: Be part of a supportive team that values your ideas and growth.
- Qualifications: Experience in hospitality and a passion for wine are essential.
The predicted salary is between 20 - 20 £ per hour.
Humble Grape Canary Wharf is looking for a passionate and experienced Supervisor to join our team and help deliver the exceptional wine, food and hospitality experience we're known for. This is a hands-on leadership role for someone who loves hospitality, enjoys being on the floor and takes pride in creating memorable experiences for every guest.
We're looking for someone who can lead by example, support the team during busy services and bring energy, confidence and a genuine passion for wine to the role.
What You'll Be Doing:
- Leading the floor during service and supporting the team to deliver consistently high standards
- Delivering exceptional wine knowledge and service, helping guests discover wines they will love
- Understanding our guests' needs and creating memorable, personalised experiences
- Setting the standard for warm, engaging and professional hospitality
- Supporting and coaching team members during service, helping them develop their confidence and skills
- Thriving in a fast-paced bar, restaurant and wine environment while maintaining excellent service standards
- Taking ownership of guest issues and handling customer complaints calmly, efficiently and professionally
- Supporting the management team with the smooth running of daily operations
- Helping maintain high standards of presentation, cleanliness and organisation across the venue
- Being a positive, reliable and trusted presence for both guests and colleagues
What We're Looking For:
- Previous experience as a Supervisor, Team Leader or senior member of a busy restaurant or bar team
- A genuine passion for hospitality and delivering outstanding service
- A love for wine and enthusiasm for sharing your knowledge with guests
- Strong hosting and communication skills, with a warm and positive approach
- A natural leader who leads by example and brings out the best in others
- The ability to remain calm, organised and professional during busy services
- Confident handling guest feedback and complaints
- Excellent grooming, presentation and communication skills
- Good spoken and written English
- WSET qualifications are a bonus, but not essential
- Full right to work in the UK
Why Humble Grape Canary Wharf?
- The opportunity to take real responsibility within a growing hospitality business
- A supportive team environment where your ideas and contribution are valued
- Opportunities to develop your leadership, wine and hospitality skills
- Access to wine training and WSET development
- Supplier trips, tastings and opportunities to deepen your wine knowledge
- A venue with its own identity, loyal guests and a strong team culture
- A business that genuinely invests in its people and provides opportunities to grow
Perks & Benefits:
- 50% staff discount across all Humble Grape venues
- Training & development support, including WSET
- Cycle-to-Work scheme
- Supplier trips and wine tastings
- Annual staff events
- Reward & Recognition platform
- Generous referral bonus programme
- Free team meals
About Humble Grape: We're more than a wine bar. We're a movement built on sustainable, story-driven wine, zero-waste dining and a genuine belief that great hospitality starts with great people. Since 2009, we've built our business around passion, transparency and making wine approachable and inclusive for everyone. We work closely with small, independent vineyards and focus on organic, biodynamic and sustainably produced wines. We're equally passionate about our food, prioritising seasonal ingredients and a commitment to zero-waste. At Humble Grape, we want our teams to share the stories behind the wines, celebrate the people who make them and create exceptional experiences for our guests.
Ready to Step Up? If you're an experienced hospitality professional who is ready to take the lead, develop your skills and be part of a team that genuinely cares about great wine and great service, we'd love to hear from you. Come and grow with Humble Grape Canary Wharf.
Salary £19- £20 per hour
Supervisor at Canary Wharf employer: Humble Grape
Humble Grape is an exceptional employer that fosters a vibrant and collaborative work culture, perfect for creative chefs looking to make their mark in a wine-led kitchen. With a focus on employee wellbeing and growth, we offer opportunities for menu development and staff training, all while celebrating seasonal ingredients and sharing-style cooking. Join us in London and be part of a team that values innovation and teamwork in a dynamic culinary environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor at Canary Wharf
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Humble Grape. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Humble Grape
Don't be shy about reaching out to Humble Grape directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor at Canary Wharf
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Humble Grape and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Humble Grape
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
