At a Glance
- Tasks: Lead a vibrant team in delivering exceptional wine service and memorable guest experiences.
- Company: Join Humble Grape, a growing leader in the wine industry with a positive work culture.
- Benefits: Enjoy 50% staff discount, supplier trips, and annual events to celebrate your hard work.
- Other info: Be part of a sustainable ethos focused on organic and biodynamic wines.
- Why this job: Shape your role in a dynamic environment while sharing your passion for wine.
- Qualifications: Experience in hospitality and a love for wine; WSET qualifications are a bonus.
The predicted salary is between 22950 - 28050 £ per year.
Job Opportunity: Supervisor at Humble Grape, Smithfield
About Us
Humble Grape, established in 2009, is in an exciting phase of expansion, and we’re searching for a passionate, experienced Supervisor to join our team at Smithfield.
We are committed to developing our staff, providing a positive work environment, and becoming an industry leader known as a "best place to work." This is a unique opportunity to shape your role and grow with us.
The Role
This is a hands-on position in a vibrant bar/restaurant/shop setting.
You’ll need to bring energy, a love for wine, and a dedication to outstanding service.
Key responsibilities include
- Delivering exceptional wine knowledge and service.
- Understanding our guests’ needs to create memorable experiences.
- Thriving in a fast-paced environment while maintaining top-quality service.
- Handling customer complaints efficiently and professionally.
What We Offer
- 50% staff discount across all Humble Grape venues.
- Cycle to Work Scheme.
- Reward & Recognition Platform for outstanding performance.
- Supplier trips and wine tastings.
- Annual staff events.
- Generous referral bonus program.
What We’re Looking For
- Proven experience in a busy restaurant or bar.
- A passion for service excellence and a love for wine (WSET qualifications are a plus).
- Strong hosting and communication skills, with a positive and respectful approach to customers and colleagues.
- Proficient in English with excellent grooming and presentation.
- Legal right to work in the United Kingdom.
Our Ethos and Values
At Humble Grape, we believe in making wine approachable and inclusive for everyone.
We import most of our wines directly from small, independent vineyards, focusing on organic, biodynamic, and sustainably produced wines.
We are equally passionate about our food, prioritising seasonal, organic ingredients and a commitment to zero-waste.
Join us in sharing the stories behind our wines, celebrating winemakers, and delivering exceptional hospitality while contributing to environmental sustainability and fair trade practices.
- Humble Grape – Your World of Wine
- #J-18808-Ljbffr
Supervisor employer: Humble Grape
Humble Grape in Canary Wharf is an exceptional employer, offering a vibrant work culture that prioritises employee development and a passion for hospitality and wine. With a clear pathway to management, competitive salaries, and a supportive team environment, you'll find ample opportunities for personal and professional growth while being part of a company that truly values its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Humble Grape. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Humble Grape
Don't be shy about reaching out to Humble Grape directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Humble Grape and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Humble Grape
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
