At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional service and memorable guest experiences.
- Company: Join Humble Grape, a celebrated wine bar group with a focus on quality and customer satisfaction.
- Benefits: Enjoy competitive salary, career progression, WSET training, and staff discounts.
- Other info: Dynamic environment with opportunities for mentorship and supplier trips.
- Why this job: Be part of an exciting growth phase and shape the future of our brand.
- Qualifications: Proven experience in bar or restaurant management and a passion for wine.
The predicted salary is between 48000 - 55000 £ per year.
General Manager -London
Humble Grape is a thriving and well-regarded group of wine bars and restaurants dedicated to delivering unforgettable customer experiences.
Our venues focus on exceptional wines paired with high-quality, complementary dishes that have earned us a loyal and diverse customer base.
We are now looking for a passionate and experienced General Manager to join our Central London team at an existing Humble Grape location, with this role playing an important part as we prepare for an exciting period of expansion and continued growth.
About You
We’re looking for a dynamic and driven General Manager who can embody the Humble Grape brand.
You’ll have a proven track record of delivering strong sales, exceptional customer service, and creating a welcoming, vibrant atmosphere.
You’ll be a natural leader with the ability to inspire and develop your team while maintaining meticulous attention to detail.
A passion for wine is essential, alongside previous experience in bar or restaurant management.
You’ll thrive in a fast-paced, customer-focused environment and be eager to make a significant impact on both your team and the wider business as we continue to grow.
Key Responsibilities
- Ensure the highest standards of service, food quality, hygiene, and health & safety are consistently upheld.
- Recruit, train, and retain top talent, fostering a culture of excellence and growth within your team.
- Drive sales and profitability by exceeding financial targets, managing budgets, and implementing effective marketing initiatives.
- Create a welcoming and memorable guest experience, ensuring customers are excited to return.
- Address customer feedback promptly and professionally to maintain our reputation for outstanding service.
- Partner with the Head Chef to oversee kitchen operations and maintain a collaborative working relationship.
- Identify challenges and implement innovative solutions to enhance the overall performance of the venue.
- Develop and mentor future leaders within your team, building a strong pipeline of talent.
What We Offer
In addition to an excellent salary and benefits package, you’ll have the opportunity to grow within a dynamic and supportive company.
At Humble Grape, we’re committed to creating an inclusive and engaging workplace where our staff can thrive.
As part of a growing business, this role offers the opportunity to develop your career alongside the continued expansion of the Humble Grape brand.
- Employee Benefits
- Clear career progression opportunities.
- Access to advanced WSET (Wine & Spirit Education Trust) training.
- 30% discount across all Humble Grape venues.
- Cycle-to-Work Scheme.
- Fun and engaging reward and recognition platform.
- Supplier trips and annual staff events.
- Weekly wine training sessions with our WSET Diploma-qualified team.
- £750 referral bonus for successful hires.
- About Humble Grape
Since 2009, Humble Grape has been on a mission to make wine approachable and inclusive.
We celebrate the stories behind our wines, the regions they come from, and the winemakers who craft them.
As we enter an exciting phase of growth, this is a fantastic opportunity for the right candidate to shape their role, lead an established venue, and contribute to the future success of our brand.
If you’re passionate about hospitality, leadership, and great wine, we’d love to hear from you!
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StudySmarter Expert Advice🤫
We think this is how you could land General Manager at Humble Grape
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Humble Grape. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Humble Grape
Don't be shy about reaching out to Humble Grape directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager at Humble Grape
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Humble Grape and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Humble Grape
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
