Company: Humberts Estate Agents
Location: Sevenoaks
Salary: Competitive basic salary + attractive commission & bonus structure. Base salary £26,000 - £30,000 (dependent on experience) Uncapped commission structure
Job Type: Full-time, Permanent
About Humberts
At Humberts, we think differently. We provide a premium, bespoke service to our clients, delivering honest advice and thorough support with a friendly, approachable manner. Moving home can be a stressful journey, and our mission is to make it as smooth and enjoyable as possible. We invest time in every transaction, from the initial negotiation right through to chasing down chains and final completion.
The Role
In this pivotal dual role, you will manage the full lifecycle of the property sale. You will act as a senior point of contact in the branch, utilising your market expertise to negotiate offers, while simultaneously taking full ownership of the post-sales pipeline. You will be the critical link between buyers, sellers, solicitors, financial advisors, and other agents, ensuring properties move efficiently from initial viewing through to exchange and completion.
Key Responsibilities
Deal Negotiation & Front-End Sales
- Enquiry Handling: Along with the rest of the team you will be responsible to dealing with incoming enquiries via phone, web portals and email, registering and booking appointments for them to view including effecting diary management for the office.
- Offer Negotiation: Receive, present, and skilfully negotiate offers between buyers and vendors to achieve the best possible outcomes.
- Applicant Management: Qualify applicants, build strong relationships, and identify opportunities to cross-sell financial services or conveyancing.
- Market Expertise: Provide high-level advice to clients, ensuring premium customer service that aligns with the Humberts brand.
Sales Progression & Pipeline Management
- Pipeline Management: Drive a live portfolio of property sales files from offer acceptance through to successful completion.
- Stakeholder Communication: Maintain regular, proactive contact with vendors, buyers, solicitors, and mortgage brokers to push sales forward.
- Chain Checking: Thoroughly investigate and monitor related property chains to anticipate, identify, and resolve potential delays or issues.
- Updates & Reporting: Provide clear, empathetic, and accurate weekly updates to all relevant parties to minimise stress and maintain momentum.
- Compliance: Ensure all files are thoroughly documented, compliant with property industry legal requirements, and meet company service standards.
About You
- Experience: Ideally 2.5 years of experience within residential estate agency, ideally blending frontline sales/negotiation with specific sales progression or conveyancing knowledge.
- Industry Knowledge: A solid, comprehensive understanding of the UK residential property sales, legislation, and the legal conveyancing process.
- Communication Skills: Exceptional written, verbal, and negotiation skills. You must be comfortable managing complex, high-stakes conversations with empathy and resilience.
- Problem Solver: Highly organised with a sharp attention to detail and the ability to think creatively when chains become fragile or complicated.
- Tech Savvy: Proficient in estate agency CRM software (e.g., Alto, Reapit) and standard office systems such as Microsoft office, SharePoint, outlook etc..
What We Offer
- Competitive basic salary with an incentivised commission structure and further team bonus
- A collaborative, supportive, and friendly working environment.
- Clear pathways for long-term career progression and development within a respected premium brand.
- Generous annual leave allowance.
Benefits:
- Company pension
- Profit sharing
- Sick pay
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