Tenant Involvement and Engagement Officer
We are currently recruiting for a full-time (40 hours) Tenant Involvement and Engagement Officer. This role will drive delivery of Humbercare’s Tenant Involvement and Empowerment Strategy, including provision of a range of communication, involvement and engagement methods ensuring our tenants have the opportunity to be involved and have an influence on the delivery of our services.
NOTE: This post is a 12‑month secondment.
The main responsibilities include:
Leading on the delivery of Humbercare’s vision for Tenant Involvement and Engagement;
Leading on ensuring that the Chrysalis Housing Service meets the minimum requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard;
Ensuring that the Chrysalis Housing Service provides choice, information and communication that is appropriate to the needs of all tenants, ensuring this incorporates the principles of equality, diversity, and inclusion;
Ensuring that all tenants have opportunities to scrutinise, influence and be involved in service delivery, design and governance including the delivery of service user panels and groups;
Ensuring that tenants' complaints are listened to, addressed fairly, effectively, and promptly;
Formulating newsletters and annual reports to provide relevant information and service performance data to tenants, whilst ensuring tenants' views have been considered.
Salary - £27,851.20 p.a. FTE
We offer:
An extensive specialised training programme including NVQ levels 2-5
An attractive pension scheme and annual leave entitlement
Membership to a private health scheme
An Employee Assistance Programme providing confidential counselling support and free legal and health advice
Company sick pay following completion of 2 years' service
Succession planning within the organisation so employees have opportunity to progress
A family friendly environment
Closing date for applications: Wednesday 4th November 2026 at 12:00 pm
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Tenant Involvement and Engagement Officer employer: Humbercare Ltd
Humbercare Ltd is an excellent employer that values its staff by offering flexible working hours, allowing you to balance your personal commitments while contributing to a vital role in maintaining hygiene standards. With a supportive work culture and opportunities for professional growth, you will be part of a dedicated team that makes a real difference in the community. Join us in a rewarding environment where your efforts are recognised and appreciated.
