Housing Support Officer – Westbourne House - 20hrs

Salary of £13,104.00 per annum - 20 hours per week.

An extensive specialised training programme including NVQ levels 2-5.

An attractive pension scheme and annual leave entitlement.

Membership to a private health scheme.

An Employee Assistance Programme providing confidential counselling support and free legal and health advice.

Company sick pay following completion of 2 years' service.

Succession planning within the organisation so employees have opportunity to progress.

A family friendly environment.

Contract: 20hrs, Part Time, Permanent - Hours vary across a rolling rota to include some evenings and weekends.

Key Responsibilities:

• To deliver an accommodation based, housing related support service which will support customers to immediately prevent or resolve homelessness and enable them to develop sufficient, independent living skills in order to move-on, sustain a tenancy and live fulfilling lives.
• To engage with customers on a weekly basis to support individuals to secure, maintain and achieve independent living in the community.
• The co-provision of support plans, risk management plans, crisis intervention and engagement with customers in order to deliver positive outcomes in a service that offers involvement and empowerment for customers.
• To work in partnership with all local relevant statutory and voluntary agencies as required whilst delivering support to customers signposting to services where necessary.
• To support customers to improve and maintain physical and mental health and wellbeing and healthy lifestyles.
• To support customers to establish, maintain and enhance healthy relationships with family and friends and community, through social and meaningful activities, education, training promoting self-identity of risks, strengths, and needs.
• To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers.
• Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.

Requirements:

• Educated to Level 2 Diploma or equivalent.
• Experience of working in a social care or similar environment.
• Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
• Knowledge of statutory and voluntary support agencies.
• Working knowledge of person-centred, strengths-based approaches to support and care planning.
• Experience of working with others to achieve successful outcomes.
• Excellent communication, interpersonal and problem-solving skills.
• Team working experience, working cooperatively with colleagues in complex, pressurised situations.
• Excellent organisational and time management skills and the ability to effectively manage a caseload.
• Willing to work towards a recognised housing/care/support qualification.

If you are passionate about working within a supported accommodation setting and have the necessary skills and experience, we would love to hear from you.

Main Locations of Job Role:

Hull Office
Humbercare Ltd, 81 Beverley Road, Hull, East Yorkshire HU3 1XR

Contact Number: 01482 586633

Applications Process:

We offer two ways to apply: Click on the "Apply Online" button below, and fill out our online application form. IMPORTANT NOTE: Please be aware that some mobile devices may not work correctly during form completion. If you encounter any difficulties, we recommend using a desktop computer or tablet. Alternatively, you can download and fill out the paper-based application form below if available.