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- Tasks: Engage with customers to support independent living and manage housing applications.
- Company: Chrysalis Housing, a supportive and family-friendly organisation.
- Benefits: Competitive salary, extensive training, health scheme, and pension plan.
- Other info: Opportunities for progression and a dynamic work environment.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in social care or housing, excellent communication skills required.
The predicted salary is between 22200 - 30000 £ per year.
Salary of £26,208 per year - 40 hours
An extensive specialised training programme including NVQ levels 2-5
An attractive pension scheme and annual leave entitlement
Membership to a private health scheme
An Employee Assistance Programme providing confidential counselling support and free legal and health advice
Essential travel expenses
Company sick pay following completion of 2 years' service
Succession planning within the organisation so employees have opportunity to progress
A family friendly environment
Contract: Full Time, Permanent.
Key Responsibilities:
- To engage with customers on a weekly basis to support individuals to secure, maintain and achieve independent living.
- To support with the assessment of housing applications, identifying support, risk and housing needs using a housing first approach, ensuring signposting is carried out where relevant to other specialist/housing or support providers.
- To support colleagues with property allocation and lettings; carrying out accompanied viewings, ensuring effective ‘sign-ups’ for tenants whilst selling the ethos of tenancy sustainment and responsibility.
- To carry out regular property inspections utilising existing checklists and procedures to ensure that all properties meet compliance and maintain an acceptable standard.
- To take appropriate action with regards to supporting customers to report any concerns within their home including essential repairs and maintenance.
- To provide a low-level support package to customers to ensure they build/maintain the skills required to achieve independent living.
- To utilise Humbercare’s support planning tools to identify areas of support required and work with customers to coproduce action plans to achieve.
- To ensure Chrysalis Housing properties are well presented and maintained by both our customers and Humbercare (in conjunction with the maintenance department).
- To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers.
- Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.
Qualifications and Experience:
- Educated to Level 3 Diploma or equivalent.
- Experience of working in a social care or social housing environment.
- Knowledge of tenant and landlord legislation.
- Knowledge of statutory and voluntary support agencies.
- Experience of working with others to achieve successful outcomes.
- Excellent communication, interpersonal and problem-solving skills.
- Excellent time management skills and ability to effectively coordinate and manage a caseload.
- Willing to work towards a recognised housing management qualification.
- Current full driving licence and access to transport is desired but not essential.
If you are passionate about improving the delivery of supported accommodation and have the necessary skills and experience, we would love to hear from you.
Main Locations of Job Role:
Hull Office
Humbercare Ltd, 81 Beverley Road, Hull, East Yorkshire HU3 1XR
Contact Number: 01482 586633
Applications Process:
We offer two ways to apply: Click on the "Apply Online" button below, and fill out our online application form. Download our application form, complete it, and then email it back to us.
Housing Officer - Chrysalis Housing, 40hrs employer: Humbercare Ltd
Contact Detail:
Humbercare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Chrysalis Housing, 40hrs
✨Tip Number 1
Get to know the company! Research Chrysalis Housing and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference in people's lives.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and social care. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing support and customer service. Think of examples from your past experiences that showcase your skills and how you can contribute to the team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Officer - Chrysalis Housing, 40hrs
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Housing Officer and how you can make a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples from your past work that align with the responsibilities listed in the job description. This helps us see how you'd fit right in!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to understand your qualifications and what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy! Just click on the 'Apply Online' button and fill out the form. We can't wait to hear from you!
How to prepare for a job interview at Humbercare Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of tenant and landlord legislation, as well as the housing first approach. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities.
✨Showcase Your Experience
Prepare specific examples from your past work in social care or social housing. Highlight how you've successfully supported individuals in achieving independent living or managed a caseload effectively. This will demonstrate your practical skills and problem-solving abilities.
✨Engage with the Ethos
Familiarise yourself with Chrysalis Housing's mission and values. During the interview, express how you can embody their ethos of tenancy sustainment and responsibility. Showing that you align with their goals will make you a more attractive candidate.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if this is the right fit for you. Think about asking about the training programme or opportunities for progression within the organisation.