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- Tasks: Join our Mental Health Crisis Team as an Administration Assistant, handling queries and supporting healthcare professionals.
- Company: Humber Teaching NHS Foundation Trust is an award-winning health and social care provider in Hull.
- Benefits: Enjoy flexible working hours, enhanced leave, and health and wellbeing support.
- Other info: We promote diversity and welcome applications from all backgrounds; flexible work arrangements can be discussed.
- Why this job: Be part of a dynamic team making a real difference in mental health care while developing your skills.
- Qualifications: You need 2 GCSEs in English and Maths, plus experience in administration and IT systems.
The predicted salary is between 19600 - 26400 £ per year.
An opportunity has arisen for a full-time Band 2 Administration Assistant to work within our Mental Health Crisis Team based at Miranda House in Hull. You will be expected to be flexible and work in a fast-paced and highly demanding environment within the main office as well as providing cover to a busy reception area. The administration team provides 24-hour, 7-day a week cover, which is worked on a rota basis incorporating enhanced pay for unsocial hours. This provides a refreshing work-life balance.
Main duties of the job:
- Liaising with health care professionals from the Trust and outside agencies.
- Dealing with queries from patients requiring a service.
- Excellent interpersonal skills and being able to work on your own initiative are both essential.
- Good keyboard skills enabling assistance in creating, developing, and maintaining new processes and procedures.
- Regular data inputting using patient systems (Lorenzo) in accordance with the Trust standards, along with all other Microsoft packages.
Minimum Requirements:
- RSA III and OCR III/ECDL or equivalent NVQ Qualification.
- A good standard of Maths and English.
- Previous experience of carrying out general administrative procedures in an office environment.
- Experience of using software packages including Microsoft Word/Outlook and Excel are beneficial.
- Experience with the Trust Patient Information Systems (Lorenzo) would be advantageous.
Working for our organisation:
We are an award-winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. We are a forward-thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care. We recognize the positive value of diversity and promote equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds. Work-life balance is about having influence and flexibility over when, where, and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised. We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
Experience:
- Experience of working with the general public.
- Knowledge of IT systems.
- Knowledge of Trust IT systems e.g. Lorenzo as appropriate to work area.
Qualifications:
- 2 GCSEs/O levels in English and Maths.
- Standard keyboard skills e.g. RSA2, ECDL or demonstrable experience within A&C field at standard level NVQ2 or equivalent experiential learning.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Administration Assistant employer: Humber Teaching NHS Foundation Trust
Contact Detail:
Humber Teaching NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Familiarise yourself with the NHS and its values, especially those related to mental health. Understanding the ethos of the organisation will help you align your responses during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Humber Teaching NHS Foundation Trust. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office and any patient information systems like Lorenzo. Consider taking a quick online course if you're not fully confident in these areas.
✨Tip Number 4
Prepare to discuss your experience in handling queries from the public. Think of specific examples where you've demonstrated excellent interpersonal skills, as this is crucial for the role.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Administration Assistant position. Highlight key skills such as interpersonal abilities, keyboard skills, and experience with IT systems.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your administrative experience, proficiency in Microsoft Office, and any relevant qualifications like RSA III or ECDL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the mental health sector and how your skills can contribute to the team at Humber Teaching NHS Foundation Trust.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Humber Teaching NHS Foundation Trust
✨Research the Organisation
Before your interview, take some time to learn about Humber Teaching NHS Foundation Trust. Understand their values, recent achievements, and the services they provide. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Your Interpersonal Skills
As an Administration Assistant, you'll be liaising with healthcare professionals and patients. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Highlight your ability to work well under pressure.
✨Showcase Your IT Proficiency
Familiarise yourself with the software mentioned in the job description, particularly Microsoft Word, Outlook, Excel, and any experience with patient systems like Lorenzo. Be ready to discuss how you've used these tools in past roles to improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-life scenarios. Think of specific instances where you've had to manage multiple tasks or resolve conflicts, and be prepared to explain your thought process.