Account Manager/Customer Relations Manager Qualifications: * Technical qualification (HNC or equivalent) preferred, but qualification by experience accepted. * Valid full EU driving license or equivalent. Experience (number of years, seniority level, nature): * At least 3 years’ experience in technical support of refractory product categories, with a sales bias. * Good general knowledge of the iron and steel business and refractory competition. * Proficient in using ICT equipment and systems, particularly Microsoft office programmes. Expertise areas: * .Ability to meet new people, either in person or via telephone, and quickly establish rapport. * Ability to present technical issues both in 1:1 and 1:many environments. * Team player; ability to effectively communicate and work together with people in a matrix environment, and ability to gain support from team members in other functions and departments. * Self-starter; able to work independently and provide supervision and guidance when required to more junior sales engineers. * Must be willing and able to travel with occasional nights away
