Freight Forwarder

Objective / Purpose of the Job The forwarder is part of the above department/ branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required. * Completion of end to end forwarding activities as the individual role requires * Follow strict and time sensitive SOP’s/KPI’s to ensure compliance * Work closely with internal and external customers * Focus on customer service * Use of Next Gen/MS office as requested * Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe * Month end department compliance * Customs Entries * Cost control * Assist senior forwarders, Supervisor and line manager where required * Ensure all reports including internal and customer specific are completed within the deadline * Resolve queries from customers and suppliers * Ensure Best Practice models are adopted * Work closely with the Operations manager for Internal and external rates reviews. * Remain in contact with customers and suppliers to maintain relationships * To take part in customer reviews when required to build up visibility and relationships with customers. * Assist sales and management with customer development * Maintain clean desk policy * Operate within companies QA system * Any other tasks as directed by their Supervisor or line manager