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- Tasks: Join our team as a Customer Services Advisor, delivering top-notch support and managing customer accounts.
- Company: Be part of an iconic organisation that connects communities and prioritises health and safety.
- Benefits: Enjoy flexible part-time hours, life assurance, and discounts on leisure facilities.
- Why this job: This role offers a chance to grow in a supportive environment while making a real impact.
- Qualifications: Experience in fast-paced customer service is essential; strong communication and IT skills are a must.
- Other info: Specify your preferred shifts when applying; we value diversity and inclusivity in our workplace.
Contract: Permanent (x 5) & 12 month fixed term contract (x 10)
Location: Hessle, Hull, HU13 0JG
- Life Assurance (as a member of the pension scheme)
- Toll concession when commuting to/from work from the South Bank
- Discount on East Riding & North Lincolnshire leisure and fitness facilities
- Cycle to Work Scheme
Hours of work: Part time. (please specify on application your preferred shift)
- 3 days per week – Monday to Wednesday or Wednesday to Friday. Plus 1 Saturday or Sunday every 4 weeks. (The 4th day on a weekend will be consecutive with your chosen standard 3 working days)
- Working hours between Monday – Friday are 8am to 6pm
- Working hours on Saturday or Sunday are 9am to 1pm
- 3 days per week – Monday to Wednesday or Wednesday to Friday. Plus 1 Saturday or Sunday every 4 weeks. (The 4th day on a weekend will be consecutive with your chosen standard 3 working days)
- Working hours between Monday – Friday are 9am to 5pm
- Working hours on Saturday or Sunday are 9am to 1pm
- 19 hours
- 3 days per week – Thursday to Saturday or Sunday to Tuesday (set days).
- Working hours between Monday to Friday are 9am to 5pm
- Working hours on Saturday or Sunday are 9am to 1pm
EXCITING OPPORTUNITY
We are looking for a dedicated individual to join the team here who embodies our core values: Health and safety is paramount – we strive to create a safe environment for all. Unique, and More than a bridge – we are an icon of the region and a symbol of connectivity and community. The best at what we do – continually improving to meet the needs of our users and stakeholders. Everyone matters – we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative – if this is you and you are ready to contribute to our success, we would love to hear from you. Join us and be part of something exceptional!
Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers, ensuring that the administrative, financial, and office functions relating to the organisation’s tolling system run smoothly.
We are looking for a dynamic and motivated individual with relevant experience to join our team as a Customer Services Advisor. The ideal candidate will have experience working in a fast-paced Customer Service office environment, with essential skills in telephone handling, IT, and system knowledge. Responsibilities include:
- Providing excellent customer service in relation to customer enquiries
- Planning, organizing, and managing your workload to ensure delivery of excellent customer service and accounts management
- Processing payments for new and established tag accounts via telephone, email, and post
- Reviewing violation enforcement evidence and determining appropriate actions to maximize toll income and recover costs, including preparing case paperwork for legal/enforcement actions
- Issuing violation notices and identifying evidence of systematic abuse
- Investigating and responding to customer complaints and enquiries, making decisions within established guidelines
- Using initiative to identify and resolve issues, queries, errors, and discrepancies
For more information, please click here for the job description/person specification.
If you believe you have the right skills and wish to apply, please send your CV and covering letter to peopleteam@humberbridge.co.uk by 12pm on Monday 21st July.
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Customer Services Advisor – Part Time ( x15) employer: Humber Bridge Board
Contact Detail:
Humber Bridge Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor – Part Time ( x15)
✨Tip Number 1
Familiarise yourself with the core values of our organisation. Understanding what we stand for, such as health and safety, community connectivity, and inclusivity, will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your experience in fast-paced customer service environments. Be ready to share specific examples of how you've handled customer enquiries and complaints effectively, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your IT skills and system knowledge. Since the role involves processing payments and managing accounts, showcasing your proficiency with relevant software can set you apart from other candidates.
✨Tip Number 4
Be proactive in demonstrating your problem-solving abilities. Think of instances where you've used initiative to resolve issues or improve processes, as this aligns with our value of being resourceful and innovative.
We think you need these skills to ace Customer Services Advisor – Part Time ( x15)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and skills. Mention specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for joining the team.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as telephone handling, IT proficiency, and problem-solving abilities. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Specify Your Availability: Clearly state your preferred working days and hours in your application. This will help the employer understand your availability and how you can fit into their scheduling needs.
How to prepare for a job interview at Humber Bridge Board
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled customer enquiries and complaints, as this will demonstrate your ability to provide excellent service.
✨Understand the Company Values
Familiarise yourself with the core values of the company, such as health and safety, community connectivity, and inclusivity. During the interview, relate your personal values and experiences to these principles to show that you align with their mission.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate your problem-solving skills. Think of situations where you've had to use initiative to resolve issues or manage your workload effectively, and be ready to share those stories.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.