CHC - System Administrator (B5)

There is an exciting opportunity to join the Continuing Healthcare (CHC) and Complex Care team in Humber and North Yorkshire Integrated Care Board (ICB). We are seeking up to 3.0 WTE System and Performance Administrators to join our team on a fixed term basis of up to one year. The focus of the role will be data cleanse work across the ICB footprint.

The ideal candidate will possess exceptional data skills, a deep understanding of the healthcare landscape and systems, experience of all age continuing care, and the ability to foster collaborative relationships with key stakeholders.

As System and Performance Administrator, you will be responsible for the improvement of the data across the multiple systems within the organisation. You will work as part of a team dedicated to data improvement. You will be part of the team responsible for training other team members across the organisation, including some operational team members. Your role will also involve ensuring compliance with national and local policies.

Main duties of the job:

• The post holder will play a key role as part of the Continuing Healthcare (CHC) and complex care team alongside the CHC, Finance and Performance Teams.
• They will ensure that the CHC system(s) are used to capture and record patient information, kept up to date, and functionality understood and supported across the whole CHC team.
• This will include supporting the management, reporting and monitoring of data contained within the CHC system for performance management, in line with national requirements.
• The role will be responsible for supporting the ICB levelling up CHC systems to ensure functionality is consistent across operational, finance and performance and support with the potential mergers of systems.
• The post holder will help ensure data generated by the Complex Care Team is captured within the CHC system so that the system is comprehensive and robust and allows for the accurate management of caseloads and the presentation of that data.
• The interface with finance allows for the most up to date data and information to be used for operational and strategic forecasting and modelling whilst supporting the day-to-day clinical team with operational decisions and planning.
• The post holder will check the validity of the data before sharing with: CHC and Complex Care Team Management Group; sign off regarding accuracy will be required prior to submissions to Regional and National Bodies who have a need to receive that data.
• The post holder will need to maintain strong links with the ICB Analytics / Business Intelligence team as part of the monthly and quarterly performance reporting requirements.
• The post holder will work as a superuser for CHC systems, providing support to members of the Complex Care team.
• The post holder will provide complex reports produced using data from CHC at the request of the Complex Care Management Team.
• The post holder will play a key role in supporting the Complex Care area of the ICB.
• Working within the remit of the National Framework for Continuing Healthcare, information governance and performance management, the post holder will deliver an effective and competent level of service and consistently deliver a client-focused service.
• The post holder will be required to work with minimal supervision and using their own initiative as well as working as part of the wider complex care ICB team.
• They will demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks.
• The post holder will be expected to follow set processes, prioritise their own workload and demonstrate initiative in order to fulfil the requirements of the post.
• Excellent interpersonal skills and communication skills are essential plus an ability to deal with and manage highly sensitive and confidential information.
• The post holder must have a flexible and adaptable approach to their work in order to meet demanding deadlines and have the ability and resilience to regularly deal with a range of routine and non-routine administrative and data tasks as required to deliver an efficient and effective service.

Person Specification:

• Qualifications: Educated to degree level or equivalent relevant experience; Evidence of Continued Professional Development.
• Skills and Attributes: Able to contribute to performance improvement, taking the lead for identified areas and overall day to day management of the administration teams performance; Organised and systematic approach to work with the ability to resolve problems; Ability to prioritise own workload and teams workload on a day-to-day basis and work to ever changing demands; Ability to plan and implement project data collection systems that will provide accurate and timely data; Ability to establish effective working relationships both internally and externally; Excellent communication skills, both verbal and written, with all levels of staff and external organisations.
• Experience: Previous experience of working within a healthcare environment; Proven experience on delivery of standard operating procedures and the ability to highlight instances where these need to be reviewed or amended for continuous improvement; Experience of previous project monitoring; Understanding of NHS Continuing Healthcare and Health and Social Care services; Experience of multi-agency working; System audit and monitoring experience; Knowledge of principles of confidentiality; Competent ICT skills including Microsoft packages.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.