At a Glance
- Tasks: Manage and optimise our supply chain, ensuring efficient logistics and warehouse operations.
- Company: Join a fast-growing global wellness brand focused on hydration and performance.
- Benefits: Enjoy premium healthcare, wellness perks, generous leave, and remote work options.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Be a key player in building a supply chain from scratch and drive real impact.
- Qualifications: 5+ years in logistics or warehouse management, with strong negotiation skills.
The predicted salary is between 45000 - 55000 £ per year.
About Us
Founded in Dubai only 4 short years ago, and we're already growing internationally. Humantra is a global wellness brand on a mission to help people achieve optimal hydration and unlock their best daily performance. We believe hydration is the most overlooked foundation of health, energy, and mental clarity. Our electrolyte solutions are designed to support modern lifestyles — whether that's training, travelling, working, or simply getting through a busy day.
The Opportunity
As we scale internationally, building a fast, reliable, and cost-efficient supply chain is critical to our success. Reporting into the Head of Customer Operations, the Supply & Logistics Manager owns Humantra’s warehouse and logistics function end-to-end working closely with Procurement, Stock Planning, and Demand Planning to manage our 3PL and carrier partners and drive performance across cost, service, and quality. From the moment stock lands at our 3PL partners’ warehouses, it’s yours: goods-in, putaway, inventory accuracy, picking, dispatch, and returns. We don’t run our own warehouses yet, so you’ll live and die by the strength of your partner relationships holding our global 3PLs and carriers to a standard that keeps pace with the business.
This is not your typical logistics role. Early on it’s deliberately hands-on and you’ll be deep in the day-to-day, from order placement and paperwork to managing warehouse and carrier partners, building the operational foundations that don’t yet exist. As the function grows, you’ll design the scalable processes, systems, and team to support rapid growth and expansion into new markets, evolving the role from hands-on to strategic over time. Truly, no two days will be the same. If you want to build a supply chain from the ground up and grow right alongside it, this is the role for you.
What you'll own
- 3PL & Carrier Relationship Management
- Own relationships with fulfilment 3PLs and carriers across all markets, managing performance end-to-end
- Negotiate rates, SLAs, and commercial terms that drive cost efficiency and service quality
- Run regular business reviews, holding partners accountable to KPIs and pushing continuous improvement
- Identify and onboard new 3PL and carrier partners to support market entry or de-risk service
- Warehouse & Fulfilment Performance
- Own goods-in and putaway across all outsourced warehouses, ensuring capacity to receive inbound shipments coordinated by Stock Planning
- Own stock accuracy, picking accuracy, and stock-build accuracy, partnering with 3PLs to close gaps
- Monitor and improve OTIF performance across both D2C and B2B channels
- Partner with Customer Service to resolve delivery and fulfilment complaints, closing the loop with 3PL partners
- Own dispatch performance - orders leaving the warehouse on time and in full
- Scalable Processes & New Market Enablement
- Own order placement and fulfilment paperwork in the short term, evolving it into a scalable, largely self-running process as the function grows
- Design and build long-term warehouse and logistics processes that support rapid growth
- Create playbooks and SOPs that make standing up fulfilment in new markets straightforward
- Lead 3PL and carrier onboarding for new market launches, from selection through go-live
- Build the team and processes needed as order volume and market count grow
- Returns, Peak Readiness & Continuous Improvement
- Own returns and reverse logistics across all 3PLs, working with Customer Experience to spot return trends, run root-cause analysis, and reduce future returns
- Lead peak-season readiness across all markets, reviewing regularly with hauliers, suppliers, and 3PLs so service never slips during high-volume periods
- Continuously find opportunities to improve through automation and technology, keeping us ahead of industry advances
- Cost, Compliance & Reporting
- Manage day-to-day adherence to the warehouse & logistics budget, making decisions with clear awareness of financial impact (budget ownership sits with the Head of Customer Operations)
- Track and improve cost per order and freight efficiency, finding ways to reduce cost and protect gross margin
Success Metrics
- OTIF and dispatch targets consistently hit across D2C and B2B
- High stock, picking, and stock-build accuracy across all 3PL partners
- Cost per order and freight costs trending down, with gross margin protected
- Healthy inventory - days of stock on target, aged/obsolete stock minimised
- New-market fulfilment stood up smoothly and on time
- Peak seasons delivered with no material impact to service
Skills & behaviours
Required
- 5+ years’ experience in warehouse operations, logistics, or 3PL/carrier management
- Experience managing outsourced 3PL/carrier relationships within a consumer goods environment
- Experience within a D2C / subscription e-commerce business - the operational cadence and challenges differ from traditional retail or B2B alone
- Experience in high-growth, fast-paced environments
- Strong vendor negotiation and relationship management skills
- Commercially minded, with a sharp sense of cost and gross-margin impact in day-to-day decisions
- Comfortable in the day-to-day detail today while building toward process and strategy ownership tomorrow
- Analytical and solutions-oriented, with strong problem-solving skills
- Ownership mindset - happy to be the first warehouse & logistics hire and build the function from the ground up
- Thrives in a fast-paced scale-up environment
Nice to Have
- Wellness / supplements sector experience
- Experience launching fulfilment operations in new international markets
- Experience working in an omnichannel business (D2C and B2B/retail)
Why Join Humantra?
Joining Humantra means real ownership and impact from day one. It's that simple. In every role you'll work closely with our lean, high-performing team that values impact, pace, and collaboration. We're looking for those who never settle for the status-quo to help build the engine to power our next stage of growth.
Our HuMANTRA's
- Impact over Ego
- Togetherness
- Radical Ownership
- Proper Conversations
- Wired for Growth
Benefits
- Premium Private Healthcare Insurance
- Monthly wellness perk (gym, supplements, etc.)
- 25 days annual leave + your birthday off!
- 1 Week 'Work from Anywhere' per year
- Plus more!
Supply & Logistics Manager in London employer: Humantra
At Humantra, we pride ourselves on fostering a dynamic and inclusive work culture that encourages creativity and collaboration. As an Integrated Senior Designer, you'll have the opportunity to work on diverse projects in both print and digital mediums, with ample room for professional growth and development. Our hybrid work model allows for flexibility while being part of a passionate team dedicated to delivering high-quality, impactful design.
StudySmarter Expert Advice🤫
We think this is how you could land Supply & Logistics Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Humantra and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Humantra!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Humantra keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Supply & Logistics Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Humantra:This is your chance to really connect with the team at Humantra. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Humantra
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Humantra.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Humantra that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Humantra. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
