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- Tasks: Lead a customer service team and optimise support operations for top-notch service.
- Company: Join Humantra, a dynamic company focused on customer experience in London.
- Benefits: Enjoy on-site work, professional growth, a monthly wellness perk, and your birthday off.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 2-3+ years in customer support leadership and experience with platforms like Gorgias.
The predicted salary is between 35000 - 45000 £ per year.
Humantra is seeking a Customer Service Team Lead in Greater London to oversee customer support operations. The role involves ensuring high-quality service across all communication channels, managing an external support team, and continuously optimizing processes.
Ideal candidates will have:
- 2-3+ years in customer support leadership
- Experience with platforms like Gorgias
- A strong operational mindset
Benefits include on-site working and professional growth opportunities. You'll also enjoy a monthly wellness perk and your birthday off.
Customer Service Team Lead — CX Ops & Growth (London) employer: Humantra
Contact Detail:
Humantra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — CX Ops & Growth (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Humantra on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tough situations and lead a team effectively. We want to show them we’re ready to optimise processes!
✨Tip Number 3
Show off your experience with platforms like Gorgias during interviews. We need to demonstrate that we know our stuff and can hit the ground running in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Customer Service Team Lead — CX Ops & Growth (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer support leadership experience and any relevant platforms you've worked with, like Gorgias.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Team Lead role. Share specific examples of how you've optimised processes or led teams in the past.
Showcase Your Operational Mindset: In your application, emphasise your operational mindset. We want to see how you approach problem-solving and process improvement in customer support.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Humantra
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially around leadership and operational strategies. Familiarise yourself with platforms like Gorgias, as they might ask how you've used similar tools in past roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you optimised processes to improve service quality. This will demonstrate your capability to manage an external support team effectively.
✨Understand Their Values
Research Humantra’s values and mission. Be ready to discuss how your personal values align with theirs, especially regarding customer experience and growth. This shows that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about their current challenges in customer support or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.