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- Tasks: Lead a customer service team and optimise support operations for top-notch service.
- Company: Join Humantra, a forward-thinking company focused on customer experience.
- Benefits: Enjoy on-site work, professional growth, a monthly wellness perk, and your birthday off.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 2-3+ years in customer support leadership and familiarity with platforms like Gorgias.
The predicted salary is between 35000 - 45000 £ per year.
Humantra is seeking a Customer Service Team Lead in Greater London to oversee customer support operations. The role involves ensuring high-quality service across all communication channels, managing an external support team, and continuously optimizing processes.
Ideal candidates will have:
- 2-3+ years in customer support leadership
- Experience with platforms like Gorgias
- A strong operational mindset
Benefits include on-site working and professional growth opportunities. You'll also enjoy a monthly wellness perk and your birthday off.
Customer Service Team Lead — CX Ops & Growth (London) employer: Humantra
Contact Detail:
Humantra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — CX Ops & Growth (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Humantra on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with leading customer support teams and optimising processes. We want to show them we’re the perfect fit!
✨Tip Number 3
Showcase our skills! If we’ve used platforms like Gorgias, let’s be ready to discuss specific examples of how we’ve improved customer service. Real-life stories make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight exactly what Humantra is looking for.
We think you need these skills to ace Customer Service Team Lead — CX Ops & Growth (London)
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in customer support leadership. We want to see how you've successfully managed teams and improved service quality in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break down your achievements and responsibilities.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Humantra
✨Know Your Stuff
Make sure you’re familiar with customer support operations and the tools mentioned in the job description, like Gorgias. Brush up on your knowledge of best practices in customer service leadership, as this will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully led a team or improved processes. Be ready to discuss how you’ve handled challenges in customer service and what strategies you used to ensure high-quality service.
✨Understand Their Culture
Research Humantra’s values and culture. Think about how your personal values align with theirs and be prepared to discuss why you want to work there. This will help you connect with the interviewers and demonstrate that you’re a good fit for their team.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their current customer support processes and how they measure success. This shows your interest in the position and helps you gauge if it’s the right fit for you.