Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.
Overview
This is temporary cover / fixed-term contract role to cover maternity leave.
The role of UK Engineering Operations Coordinator is an administration position whose main role is to organise and assist the Engineers in the department to have the correct parts and information to carry out their customer visits.
Second to this is dealing directly with our customers and Dealer partners from a customer support point of view. Making sure they are happy with their Humanscale products and if not to assist them with replacement parts orders or booking in our engineers to carry out any repairs.
Responsibilities
- Manage and coordinate the UK Support mailbox, ensuring all enquiries are handled efficiently and prioritised appropriately.
- Provide timely, professional, and high-quality customer service, responding to client and customer enquiries promptly.
- Generate quotations based on engineering audit reports.
- Generate quotations based on customers repair and warranty enquiries.
- Submit customer, warranty, and warehouse stock orders to the Dublin Customer Service team.
- Create and manage defect reports for quality issues relating to Humanscale products.
- Build and maintain strong working relationships with Humanscale furniture dealers, partners, and key accounts.
- Maintain the UK Support engineering repair log, ensuring daily repair jobs are accurately recorded and tracked.
- Prepare and issue weekly customer invoices for completed chargeable work, while proactively supporting initiatives to improve financial performance and reduce outstanding balances.
- Schedule and coordinate engineers’ visits, ensuring all work is planned, communicated, and executed efficiently for customers and the engineering team.
- Provide operational support to the Sales team, advising on warranty claims and engineering-related enquiries.
- Promote effective teamwork within the department, ensuring deadlines are achieved and operational processes run efficiently.
- Support projects from initiation through to completion, ensuring milestones, deadlines, and customer satisfaction objectives are consistently met.
- Attend regular operational, progress, and management meetings to provide updates and contribute to continuous improvement initiatives.
- Act as the primary point of contact for operational matters, resolving issues effectively and ensuring smooth day-to-day business operations.
Qualifications
- Able to manage multiple tasks and deadlines simultaneously
- Excellent prioritization and time-management skills.
- Professional and confident communication with customers, dealers, partners and key accounts.
- High attention to detail is a must
- Ability to work in a fast-paced, complex environment
- Experience of Microsoft Office including Excel and prior experience of internal order management systems is an advantage
Humanscale is an equal opportunities employer
Please see our Privacy Policy: https://www.humanscale.com/about/legal-information/privacy-policy.cfm
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Operations Coordinator – Maternity Leave Cover
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Humanscale, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Humanscale specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Humanscale
✨Know Your Manufacturing Processes
Before you walk into the interview with Humanscale, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Humanscale value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
