Here at Humanoid, we believe in a future where robots amplify human potential. That's why we've set out on a mission to build the world's most capable, commercially-scalable, and safe humanoid robots. We're bringing that mission to life with HMND-01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we're growing the team to take it even further.
About the Role
We are seeking a skilled and motivated Field Service Technician to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach.
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What You'll Do
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Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites.
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Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.
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Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.
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Test product releases and robot capabilities.
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Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.
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Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.
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Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.
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Tackle production incidents and technical issues in cooperation with service and engineering teams.
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Act as the primary on-shift liaison between the deployed location and Humanoid offices.
Requirements
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2-5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.
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Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance. Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments.
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Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.
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Business-fluent English.
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Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.
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Unrestricted right to work and live in the European Union.
What We're Looking For
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Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.
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Working knowledge of a relevant local language (e.g. German).
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Valid Class B (or equivalent) driver's licence.
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Familiarity with software integration and sensor-based automation.
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Experience with commissioning, acceptance testing, or software validation.
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Experience working in complex operational environments.
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Experience working directly with customers in an operational leadership role.
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Field Operations Team Lead / Shift Supervisor in London employer: Humanoid
Humanoid is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from hands-on experience in cutting-edge robotics technology, with ample opportunities for professional growth and development. The company's commitment to creating high-performance solutions in a supportive environment makes it an ideal place for those seeking meaningful and rewarding careers in engineering.
