At a Glance
- Tasks: Support IT needs and enhance tech experiences in a dynamic office and lab environment.
- Company: Join Humanoid, a pioneering company building the future of humanoid robots.
- Benefits: Competitive salary, collaborative culture, and opportunities for travel and growth.
- Other info: Work alongside innovative engineers and enjoy a fast-paced, supportive environment.
- Why this job: Be a key player in shaping IT infrastructure for groundbreaking technology.
- Qualifications: Tech-savvy with a proactive approach to problem-solving and communication.
The predicted salary is between 29700 - 36300 £ per year.
Here at Humanoid, we believe in a future where robots amplify human potential.
That’s why we’ve set out on a mission to build the world’s most capable, commercially‑scalable, and safe humanoid robots.
We’re bringing that mission to life with HMND‑01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we’re growing the team to take it even further.
About the Role The Boston office is home to a highly experienced team of electrical, mechanical, firmware, software, and controls engineers working alongside a prototype lab and a growing operational presence.
IT infrastructure in the office is currently being established, and this role is central to that effort.
As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast, reliable, and user‑friendly technology experience across both the office and the lab environment.
You will support day‑to‑day IT needs, lead the rollout of endpoint management tooling, manage hardware procurement and asset records, and help build the foundations of a scalable IT infrastructure — all while working closely with a technical team that values autonomy and pragmatic solutions.
This is not a role for someone who defaults to "that's not in the runbook." You will work alongside engineers and developers who expect IT to be a partner, not a gatekeeper.
The right person will earn trust by delivering value quickly, communicating clearly with highly technical colleagues, and identifying improvements proactively — while staying aligned with the broader IT team's policies and direction.
You will report to the IT Office Support Manager and work in close coordination with the wider IT and Cyber teams across London, Boston, and Vancouver.
As Humanoid continues to scale, there may be occasional opportunities to travel to other office locations in support of IT initiatives, office setups, or broader team collaboration.
What You’ll Do User Support
IT Office Support Engineer employer: Humanoid
Humanoid is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee growth, we provide ample opportunities for professional development and advancement within the rapidly evolving field of robotics and AI. Our focus on delivering cutting-edge technology ensures that you will be part of a team that is not only shaping the future of industrial applications but also making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Office Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Humanoid values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Humanoid might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Humanoid!
✨Direct Apply to Humanoid
Let's not forget to apply directly through the Humanoid website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Office Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Humanoid.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Humanoid. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Humanoid
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
