Overview
In this role you own the end-to-end delivery of Claude engagements across a book of partner accounts in EMEA. You drive scope, timeline, adoption, and outcomes, ensuring engagements complete on scope and customer usage grows. You lead senior partner relationships and translate field learnings into repeatable playbooks, aiming for scalable, outcomes-driven delivery. You act as the primary orchestrator to unblock stalled work and secure ongoing partner investment. This role blends program management with partner leadership in a fast-evolving AI services ecosystem.
Pay / Benefits
- competitive compensation
- optional equity donation matching
- generous vacation
- parential leave
- flexible working hours
- office space for collaboration
Responsibilities
- Own every customer engagement from partner match to completed outcome.
- Monitor weekly state of each engagement: scope, timeline, blockers, and Claude usage trend.
- Run weekly delivery reviews and escalate stalled engagements with concrete owners and asks.
- Unblock issues across partner capacity, scope creep, readiness, product questions, and conflicts, directing them to the right internal teams.
- Own delivery quality and consumption metrics across the book (on-time delivery, usage trends, weekly active use).
- Build senior relationships with managed partner leadership and align with Partner Account Manager and other teams on escalations.
- Develop partner Claude practices with repeatable offerings and published customer stories to reduce future effort.
- Turn successful moves into reusable methodologies (packs, plays, guides) for scale across teams.
- Lead quarterly practice reviews with alliance and delivery leads; align goals on engagement completion, adoption, and references.
- Present and persuade across audiences (partners, customers, delivery teams, leadership).
- Steward funding requests from partners and assess co-investment against outcomes; prioritize outcomes over hours.
- Coordinate smooth handoffs from Partner Sales and within internal delivery programs; align with CS Managers and direct sales for joint accounts.
- Instrument and track book metrics (in-flight/completed engagements, stall rate, delivery, practitioner counts, partner health).
- Operate Claude-first: validate telemetry diagnoses and craft escalation briefs; drive unblocking and exceptions.
Key requirements
- Experience owning a high-volume book of concurrent engagements (roughly 10–30) to completed outcomes in a partner or delivery-focused role.
- Ability to build structure and programmatic motions from in-flight work and scale them into an operating playbook.
- Track record tying quantitative outcomes to engagement delivery and customer behavior (on-time delivery, adoption, retention, consumption, expansion).
- Judgment on delivery quality and ability to identify and surface risks; escalate and unblock across a matrix of partners, customers, and internal teams.
- Strong speaking and presenting skills for partner executives, delivery practitioners, customers, and leadership.
- Deep understanding of customer success in a usage-based business and ability to read consumption trends and act.
- Technical fluency to follow a partner architect’s Claude engagement and ask substantive questions (no coding required).
- Active daily use of Claude or a similar LLM for reviews, account planning, and analysis.
- Experience with operating model design during growth and book management.
- Excellent communication and presentation skills
- Strong stakeholder management and relationship-building
- Strategic thinking with a bias for action
- Claude or other large language model usage
- Telemetry analysis and review-pack creation
- Delivery management and program governance
Partner Success Lead in London employer: Humanloop
Anthropic is an exceptional employer that prioritises the well-being and growth of its employees while fostering a collaborative and innovative work culture. With a focus on creating reliable AI systems, employees are encouraged to take ownership of their projects and contribute to meaningful advancements in technology. Located in a vibrant office space, the company offers competitive compensation, generous benefits, and flexible working hours, making it an ideal place for those looking to make a significant impact in the field of AI.
