Administrator in Manchester

Location: Better Days Bolton, Queen Street, Bolton, BL1 1SX.

Working Hours: 37 hours per week, Monday-Friday

Contract Type: Permanent

Salary: £25,877.80 - £28,454 per annum

Please note that we will be interviewing as we go, therefore the close date is subject to change. Interviews will be held face to face at Better Days Bolton.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it's all made possible by our 3,500 brilliant staff and volunteers.

Role Summary: Make a real difference in your community. Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it's a chance to build meaningful relationships and create lasting change.

Description of the Service: Better Days Bolton delivers structured, evidence-based support for individuals experiencing difficulties related to drug and alcohol use. The service provides confidential assessment, treatment, and recovery interventions, delivered in line with national guidance and best practice. Working in partnership with health, social care, and community organisations, the service aims to improve health outcomes, reduce harm, and support sustained recovery for individuals and families within the Bolton area.

About the role: To provide the full range of administrative support to Better Days Bolton, ensuring the service operates efficiently and effectively on a day-to-day basis.

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
• Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
• Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.
• Where relevant identify, facilitate and organise use of satellite sites for service provision.
• Maintain electronic and manual appointment systems and complete referral information as appropriate.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, SystmOne and other databases within required deadlines.
• Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
• Attend meetings and take minutes when required.
• Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.
• Understand and be able to work within a quality assurance system on a day-to-day basis.
• Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.
• Be responsible for service good housekeeping, ensuring that equipment, stock levels and general stationery supplies are maintained at an adequate level to enable effective service delivery.
• Support an effective petty cash system for the service including maintaining accurate petty cash records.
• Assist the service team in the coordination and planning of campaigns, events and specific projects.
• Where relevant provide support and cover for colleagues ensuring that clinical prescriptions are prepared and printed in a timely manner.
• Undertake continuing professional development including participating in performance reviews and attending training as/when required.
• Work in accordance with all relevant legislation, policies & procedures and guidelines – both internal and external. This includes Waythrough's clinical governance framework.
• Keep abreast of policy and professional development within your area of professional expertise.
• To promote, adhere to and live our workplace values of being honest, committed and inventive.

About you: A level 2 in business administration (or equivalent) or demonstrable related experience. Proficient in Microsoft Outlook Office programs. Administrative skills, including experience of working within electronic monitoring and recording systems. Ability to collate and disseminate information. Previous experience in a customer facing administrative role. Knowledge of quality systems and audit requirements. Experience in cash handling, petty cash reconciliation and generic admin duties. Knowledge and understanding of the issues facing people who use substances. Employ a mature, sympathetic and non-judgemental attitude towards people who use our service and their families.