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For Companies At a Glance
- Tasks: Manage technical relationships and optimise customer environments for growth.
- Company: Remote-first tech company with a supportive and collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for career progression.
- Why this job: Shape customer success while working with cutting-edge technologies.
- Qualifications: Experience in IT services and strong knowledge of Microsoft 365.
- Other info: Join a dynamic team and make a real impact on customer environments.
The predicted salary is between 60000 - 65000 £ per year.
Love tech and people? Enjoy shaping customer environments while spotting opportunities to make things better, smarter, and more secure? This one's for you.
We're looking for an experienced Technical Account Manager (TAM) to sit at the intersection of service delivery, customer success, and technical pre-sales. You'll be a trusted technical advisor to our customers, owning relationships, improving environments, and helping accounts grow.
What you'll be doing:
- Own the technical relationship for a portfolio of customers
- Act as the primary technical point of contact, building long-term trusted partnerships
- Ensure services are delivered in line with SLAs and best practices
- Proactively review customer environments, recommending optimisations, improvements & risk mitigation
- Lead service reviews, roadmap discussions, and strategic planning sessions
- Maintain a deep understanding of each customer's IT environment
- Translate business needs into practical, scalable technical solutions
- Work closely with engineering and service teams to ensure quality delivery
- Provide hands-on expertise across Microsoft 365 (essential) and cloud platforms
Account growth & pre-sales:
- Identify opportunities to enhance and expand existing solutions (security, cloud, productivity, licensing)
- Present technical recommendations in a clear, commercial way
- Support sales with renewals, upgrades, and expansions
- Join pre-sales meetings, lead technical discovery, and shape solution designs
What you'll bring:
- Strong experience working in an MSP or IT services environment
- Deep hands-on knowledge of Microsoft 365, including:
- Entra ID (Azure AD)
- Exchange Online
- SharePoint / OneDrive
- Teams
- Security & compliance features
Nice to have:
- AWS experience (architecture or customer workloads)
- Azure, hybrid or multi-cloud exposure
- Pre-sales or solution design experience
- Microsoft / AWS certifications
Why join?
- Remote-first working with flexibility
- Competitive salary £60k–£65k
- Exposure to a broad range of technologies and customers
- Supportive, collaborative culture with real career progression
Sound like your next move? Apply now or drop me a message to find out more.
Technical Account Manager in Warrington employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs or IT services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your Microsoft 365 knowledge. Be ready to discuss how you've optimised customer environments in the past. We want to see you shine as a technical advisor!
✨Tip Number 3
Showcase your communication skills! Practice explaining complex tech concepts in simple terms. Remember, as a Technical Account Manager, you'll need to build trust with customers by making tech relatable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Technical Account Manager in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience with Microsoft 365 and any relevant projects that showcase your ability to build customer relationships and deliver technical solutions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about tech and people. Share specific examples of how you've improved customer environments or identified opportunities for growth in previous roles.
Showcase Your Technical Skills: Don’t just list your skills; demonstrate them! Include details about your hands-on experience with Microsoft 365, cloud platforms, and any relevant certifications. We want to see how you can add value to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Humankind Global Recruitment
✨Know Your Tech Inside Out
Make sure you have a solid grasp of Microsoft 365 and its components like Entra ID, Exchange Online, and Teams. Brush up on how these tools can enhance customer environments and be ready to discuss specific examples of how you've used them in the past.
✨Showcase Your Customer Relationship Skills
Prepare to talk about your experience in building long-term partnerships with clients. Think of instances where you’ve successfully managed technical relationships and how you’ve translated complex tech into value for customers.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your ability to identify opportunities for optimisation and risk mitigation. Have a few scenarios in mind where you’ve proactively improved a customer’s IT environment and be prepared to explain your thought process.
✨Demonstrate Your Commercial Mindset
Highlight your understanding of how technical solutions can drive business value. Be ready to discuss how you’ve supported sales efforts in the past, whether through renewals or expansions, and how you can contribute to account growth.
