Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor player behaviour and ensure responsible gaming practices in the iGaming industry.
- Company: Join a leading company committed to player well-being and social responsibility.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in players' lives while working in a dynamic and impactful role.
- Qualifications: Fluent in English and Swedish with experience in responsible gaming.
- Other info: Be part of a proactive team dedicated to improving player protection strategies.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and dedicated Swedish Responsible Gaming (RG) Specialist to join our team and make a meaningful impact in the iGaming industry. In this role, you will safeguard player well-being by monitoring players' gambling behaviour, ensuring adherence to duty of care, managing escalated cases, and directly engaging with at-risk players. Your work will ensure compliance with Swedish gambling regulations while driving continuous improvement in responsible gaming practices.
As a key member of the Responsible Gaming team, you'll collaborate with Operational and Compliance teams to advance the company's Social Responsibility policies and assist customer-facing departments with RG-related queries. By proactively engaging with players and upholding Duty of Care procedures, you'll help ensure a safe, responsible, and sustainable gaming experience.
Main Responsibilities:- Develop and maintain the duty of care plan, and relevant policies and procedures.
- Regularly monitor the players' gambling behaviour, make individual risk assessments, implement the required responsible gambling measures and follow up on the effectiveness of the implemented measures.
- Engage with at-risk players, providing guidance on responsible gaming tools and resources.
- Offer empathetic support while addressing RG concerns effectively.
- Accurately document all actions for future reporting and audits.
- Coach CS and other teams to make informed decisions to safeguard customers and fulfil their duty of care.
- Develop and deliver RG training.
- Plan and perform regular website testing to RG and duty of care information and functionalities.
- Interpret and analyse data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Leverage behavioural tracking tools and solutions to enhance both personal and team performance in RG case management.
- Drive the development and refinement of RG processes and policies.
- Deliver detailed RG reports to meet regulatory requirements.
- Take a lead role in RG-related projects aimed at improving tools, processes, and overall player protection strategies.
- Keep up to date with regulatory requirements and process changes that may impact duty of care.
- Proficiency in English and Swedish, both written and spoken.
- Problem-solving skills.
- Proactive and flexible thinking.
- Excellent analytical and communication skills.
- At least 2 years of previous experience as Swedish RG Specialist.
- Experience in effectively analysing player data and making inferences regarding RG risk.
- Have a deep understanding and keeping updated with the SGA regulatory framework, other jurisdictions is a plus.
- Interested in the psychology behind gambling and specifically problem gambling.
RG Specialist (Responsible Gaming) in London employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RG Specialist (Responsible Gaming) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the iGaming industry, especially those who are already working in responsible gaming. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've handled RG cases or improved processes. We want to see your proactive approach in action!
✨Tip Number 3
Stay updated on the latest trends in responsible gaming. Follow relevant blogs, join forums, and engage with communities. This knowledge will not only impress potential employers but also help you in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace RG Specialist (Responsible Gaming) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the RG Specialist role. Highlight your experience in responsible gaming, player behaviour analysis, and any relevant training you've delivered. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for responsible gaming and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your proactive approach and problem-solving skills.
Showcase Your Analytical Skills: Since this role involves analysing player data, make sure to highlight any relevant analytical experience. Talk about tools you've used or projects where you've successfully interpreted data to improve player protection strategies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Humankind Global Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the Swedish gambling regulations and the latest trends in responsible gaming. Brush up on your knowledge about the SGA regulatory framework and be ready to discuss how it impacts player behaviour.
✨Show Empathy
As a Responsible Gaming Specialist, empathy is key. Prepare examples of how you've supported at-risk players in the past. Highlight your ability to engage with them effectively and provide guidance on responsible gaming tools.
✨Data is Your Friend
Be ready to talk about your experience with analysing player data. Think of specific instances where you identified patterns or trends that indicated problem gambling and how you acted on those insights.
✨Collaboration is Key
This role involves working closely with various teams. Prepare to discuss how you’ve collaborated with operational and compliance teams in previous roles to enhance responsible gaming practices and ensure a safe gaming environment.
