Humankind Global Recruitment is seeking a Head of Service Delivery for a fixed-term maternity cover (15–16 months) to lead global IT service delivery, ensuring SLA adherence and high customer satisfaction across regions.
You will establish service delivery frameworks, manage incidents, problems, changes and knowledge management, and drive continuous improvement using ITIL, HaloPSA, and automation. Strong leadership and cross‑regional collaboration are essential.
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Global Service Delivery Lead — 12–16 Month Maternity Cover employer: Humankind Global Recruitment
As a leading employer in the IT service delivery sector, we offer a dynamic work environment in London that fosters innovation and collaboration. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures that you will have ample opportunities for growth and advancement. Join us to be part of a customer-centric culture that values your contributions and encourages continuous improvement.
Contact Details:
Humankind Global Recruitment Recruitment Team
