At a Glance
- Tasks: Monitor player behaviour and ensure responsible gaming practices in the iGaming industry.
- Company: Join a leading company committed to player well-being and social responsibility.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Dynamic team environment focused on continuous improvement and innovation.
- Why this job: Make a real impact on player safety and promote responsible gaming.
- Qualifications: Fluent in English and Swedish, with experience in responsible gaming.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and dedicated Swedish Responsible Gaming (RG) Specialist to join our team and make a meaningful impact in the iGaming industry. In this role, you will safeguard player well-being by monitoring players’ gambling behaviour, ensuring adherence to duty of care, managing escalated cases, and directly engaging with at-risk players. Your work will ensure compliance with Swedish gambling regulations while driving continuous improvement in responsible gaming practices.
As a key member of the Responsible Gaming team, you’ll collaborate with Operational and Compliance teams to advance the company’s Social Responsibility policies and assist customer-facing departments with RG-related queries. By proactively engaging with players and upholding Duty of Care procedures, you’ll help ensure a safe, responsible, and sustainable gaming experience.
Main Responsibilities:
- Develop and maintain the duty of care plan, and relevant policies and procedures.
- Regularly monitor the players’ gambling behaviour, make individual risk assessments, implement the required responsible gambling measures and follow up on the effectiveness of the implemented measures.
- Engage with at-risk players, providing guidance on responsible gaming tools and resources.
- Offer empathetic support while addressing RG concerns effectively.
- Accurately document all actions for future reporting and audits.
- Coach CS and other teams to make informed decisions to safeguard customers and fulfil their duty of care.
- Develop and deliver RG training.
- Plan and perform regular website testing to RG and duty of care information and functionalities.
- Interpret and analyse data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Leverage behavioural tracking tools and solutions to enhance both personal and team performance in RG case management.
- Drive the development and refinement of RG processes and policies.
- Deliver detailed RG reports to meet regulatory requirements.
- Take a lead role in RG-related projects aimed at improving tools, processes, and overall player protection strategies.
- Keep up to date with regulatory requirements and process changes that may impact duty of care.
Skills / Experience:
- Proficiency in English and Swedish, both written and spoken.
- Problem-solving skills.
- Proactive and flexible thinking.
- Excellent analytical and communication skills.
- At least 2 years of previous experience as Swedish RG Specialist.
- Experience in effectively analysing player data and making inferences regarding RG risk.
- Have a deep understanding and keeping updated with the SGA regulatory framework, other jurisdictions is a plus.
- Interested in the psychology behind gambling and specifically problem gambling.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting
Industries: Gambling Facilities and Casinos
RG Specialist (Responsible Gaming) in England employer: Humankind Global Recruitment
As a leading employer in the IT service delivery sector, we offer a dynamic work environment in London that fosters innovation and collaboration. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures that you will have ample opportunities for growth and advancement. Join us to be part of a customer-centric culture that values your contributions and encourages continuous improvement.
Contact Details:
Humankind Global Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land RG Specialist (Responsible Gaming) in England
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Humankind Global Recruitment looking for candidates who are engaged and informed.
We think you need these skills to ace RG Specialist (Responsible Gaming) in England
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Humankind Global Recruitment. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Humankind Global Recruitment
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Humankind Global Recruitment’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
