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- Tasks: Monitor player behaviour and ensure responsible gaming practices in the iGaming industry.
- Company: Join a leading company committed to player well-being and social responsibility.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real impact on player safety and promote responsible gaming.
- Qualifications: Fluent in English and Swedish, with experience in responsible gaming.
- Other info: Dynamic team environment focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and dedicated Swedish Responsible Gaming (RG) Specialist to join our team and make a meaningful impact in the iGaming industry. In this role, you will safeguard player well-being by monitoring players’ gambling behaviour, ensuring adherence to duty of care, managing escalated cases, and directly engaging with at-risk players. Your work will ensure compliance with Swedish gambling regulations while driving continuous improvement in responsible gaming practices.
As a key member of the Responsible Gaming team, you’ll collaborate with Operational and Compliance teams to advance the company’s Social Responsibility policies and assist customer-facing departments with RG-related queries. By proactively engaging with players and upholding Duty of Care procedures, you’ll help ensure a safe, responsible, and sustainable gaming experience.
Main Responsibilities:
- Develop and maintain the duty of care plan, and relevant policies and procedures.
- Regularly monitor the players’ gambling behaviour, make individual risk assessments, implement the required responsible gambling measures and follow up on the effectiveness of the implemented measures.
- Engage with at-risk players, providing guidance on responsible gaming tools and resources.
- Offer empathetic support while addressing RG concerns effectively.
- Accurately document all actions for future reporting and audits.
- Coach CS and other teams to make informed decisions to safeguard customers and fulfil their duty of care.
- Develop and deliver RG training.
- Plan and perform regular website testing to RG and duty of care information and functionalities.
- Interpret and analyse data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Leverage behavioural tracking tools and solutions to enhance both personal and team performance in RG case management.
- Drive the development and refinement of RG processes and policies.
- Deliver detailed RG reports to meet regulatory requirements.
- Take a lead role in RG-related projects aimed at improving tools, processes, and overall player protection strategies.
- Keep up to date with regulatory requirements and process changes that may impact duty of care.
Skills / Experience:
- Proficiency in English and Swedish, both written and spoken.
- Problem-solving skills.
- Proactive and flexible thinking.
- Excellent analytical and communication skills.
- At least 2 years of previous experience as Swedish RG Specialist.
- Experience in effectively analysing player data and making inferences regarding RG risk.
- Have a deep understanding and keeping updated with the SGA regulatory framework, other jurisdictions is a plus.
- Interested in the psychology behind gambling and specifically problem gambling.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting
Industries: Gambling Facilities and Casinos
RG Specialist (Responsible Gaming) in England employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RG Specialist (Responsible Gaming) in England
✨Tip Number 1
Network like a pro! Reach out to folks in the iGaming industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that RG Specialist role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Swedish gambling regulations and responsible gaming practices. We want you to show off your expertise and passion for player well-being when you chat with potential employers!
✨Tip Number 3
Don’t forget to showcase your analytical skills! Be ready to discuss how you’ve used data to assess player behaviour and implement responsible gaming measures. We love seeing candidates who can back up their claims with real examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for proactive candidates who are eager to make a difference in responsible gaming.
We think you need these skills to ace RG Specialist (Responsible Gaming) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the RG Specialist role. Highlight your experience in responsible gaming and any relevant skills that match the job description. We want to see how you can make a meaningful impact in our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences where you've successfully monitored gambling behaviour or engaged with at-risk players. This will help us see your proactive approach in action.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for responsible gaming shines through. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Humankind Global Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the Swedish gambling regulations and the principles of responsible gaming. Brush up on the latest trends and tools used in RG, as well as any recent changes in legislation. This will show your commitment to the role and your proactive nature.
✨Show Empathy
Since you'll be engaging with at-risk players, it’s crucial to demonstrate your empathetic side during the interview. Prepare examples of how you've supported individuals in previous roles, focusing on your communication skills and ability to provide guidance effectively.
✨Data is Key
Be ready to discuss your experience with analysing player data. Think of specific instances where you identified patterns or trends that indicated problem gambling. Highlight your analytical skills and how they can contribute to improving RG practices within the company.
✨Collaborative Spirit
This role involves working closely with various teams, so emphasise your teamwork skills. Share examples of how you’ve collaborated with operational or compliance teams in the past, and how you can help coach others on RG-related queries to ensure a unified approach to player protection.
