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- Tasks: Engage with online communities, monitor trends, and manage Discord events.
- Company: Join a rapidly growing company focused on community needs and sustainable strategies.
- Benefits: Enjoy flexible work with two days onsite in Manchester and exciting corporate perks.
- Why this job: Be part of a vibrant culture that values community engagement and creativity.
- Qualifications: Experience in community management and knowledge of sports is a plus.
- Other info: Opportunity to work with a dynamic team and contribute to brand growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client has the single-minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of their strategy. As a company that is on a hyper growth trend, they are hiring a new team of community managers to foster their growing online presence in forums.
We are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community, and Trustpilot.
Your Mission
- Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team.
- Keep internal and external information up-to-date in a fast-paced environment.
- Work closely with the team to write and disseminate critical information about brand updates.
- Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities.
- Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation.
- Contribute ideas for the overall growth and health of individual communities, while seeking out new channels where our customers gather.
- Responsible for managing Discord on-platform live events to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture.
- Work closely with social and content teams to produce exclusive content and create a diverse creative community.
Requirements
- Entrepreneurial mindset and ability to operate autonomously.
- Experience using and building community servers.
- Knowledge of sports is a huge benefit.
- Ability to use social media tools to glean trends, statistics, and insights.
- Professionally represent the client's core values and mission when interacting with external parties.
- Strong work ethic, and ability to work closely with, and collaborate effectively with other teams.
- A global mindset: someone who has either worked internationally or had experience managing a large regional community.
- Ability to adapt to and learn new community-related software.
- Extremely organized and able to juggle multiple tasks.
- Team player.
- Able to work nights or weekends/variable schedule when necessary.
Responsibilities
- Work with social media managers to generate social content that will drive communications.
- Plan social content and maintain a content calendar.
- Monitor overall marketing strategy by overseeing social media campaigns.
If you are interested in the vacancy or want a confidential chat about the vacancy please don’t hesitate in reaching out to me.
Discord Community Manager employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Discord Community Manager
✨Tip Number 1
Familiarise yourself with Discord and Telegram communities related to the brand you're applying for. Engage in conversations, understand the community dynamics, and identify key influencers. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Showcase your experience by participating in relevant online forums or groups. Share insights, contribute to discussions, and demonstrate your ability to foster community engagement. This practical experience can be a great talking point when discussing your qualifications.
✨Tip Number 3
Stay updated on the latest trends in community management and social media tools. Being knowledgeable about new platforms and strategies will position you as a forward-thinking candidate who can bring fresh ideas to the team.
✨Tip Number 4
Network with current community managers or professionals in the field. Attend industry events or webinars to connect with others and gain insights into best practices. This can provide you with valuable information and potentially lead to referrals.
We think you need these skills to ace Discord Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, especially on platforms like Discord and Telegram. Use specific examples of how you've engaged with online communities and contributed to their growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community building and your understanding of the brand's values. Mention any relevant experience you have with sports or managing community servers, as this is a huge benefit for the role.
Showcase Your Communication Skills: Since the role involves engaging with community members, demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully fostered conversations in previous roles.
Highlight Your Analytical Abilities: Mention any experience you have with using social media tools to analyse trends and insights. This will show that you can contribute to the community engagement strategy by identifying key themes and areas for improvement.
How to prepare for a job interview at Humankind Global Recruitment
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for building and nurturing online communities. Share specific examples of how you've successfully engaged with community members in the past, especially on platforms like Discord or Telegram.
✨Demonstrate Your Knowledge of the Brand
Research the company and its brand values thoroughly before the interview. Be prepared to discuss how you can align your community management strategies with their mission and how you can contribute to their growth.
✨Highlight Your Analytical Skills
Since the role involves monitoring trends and reporting insights, be ready to discuss your experience with data analysis. Mention any tools you've used to track community engagement and how you've applied those insights to improve community health.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about potential challenges a community manager might face and how you would address them, particularly in fast-paced environments.
