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- Tasks: Support desktop-related issues for on-site and remote users, ensuring smooth operations.
- Company: Join a dynamic Creative Agency known for its customer-centric approach and growth.
- Benefits: Enjoy a competitive salary, collaborative environment, and opportunities for professional development.
- Why this job: Be part of a team that values problem-solving and creativity in tech support.
- Qualifications: Experience in desktop support, strong knowledge of Windows, macOS, and Linux required.
- Other info: Contact Adam at 07425 559 243 for more details before applying.
The predicted salary is between 30000 - 36000 £ per year.
We are looking for a passionate, motivated and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position you will play a pivotal role in the smooth day to day operation of their desktop infrastructure.
In this role you will provide support for desktop-related issues for both on-site and remote users for a range of level 2 and level 3 support tickets. You will install, configure and maintain desktop operating systems and applications as well as troubleshooting technical problems and ensuring that downtime is minimized. The role will predominantly focus on office hardware such as end user equipment and video conferencing kit where you will manage inventory, installations, upgrades and repairs including working with vendors or third parties where applicable.
This is an exciting opportunity to join a client who continue to grow and pride themselves on delivering a customer-centric approach whilst solving problems for their clients.
The successful candidate will have:
- Previous experience in a similar Desktop Engineer / Technical support role
- Strong background in supporting Windows, macOS and Linux operating systems
- In-depth knowledge of desktop hardware, software applications and peripherals
- Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell / Bash), network protocols and virtual desktop infrastructure (VDI)
- Excellent communication and customer service skills
If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243.
Desktop Support Specialist (Manchester Area) employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist (Manchester Area)
✨Tip Number 1
Familiarise yourself with the specific desktop management tools mentioned in the job description, like SCCM and MDT. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Brush up on your troubleshooting skills for Windows, macOS, and Linux operating systems. Prepare to share examples of how you've resolved complex issues in the past, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Since communication is key in this role, practice articulating technical concepts in a way that's easy for non-technical users to understand. This will help you stand out as someone who can bridge the gap between tech and users effectively.
✨Tip Number 4
Research the company culture of the Creative Agency you're applying to. Understanding their customer-centric approach will allow you to tailor your responses in interviews, showing that you align with their values and are genuinely interested in contributing to their team.
We think you need these skills to ace Desktop Support Specialist (Manchester Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows, macOS, and Linux operating systems. Emphasise any previous roles where you provided level 2 and level 3 support.
Showcase Technical Skills: Include specific technical skills that align with the job description, such as familiarity with desktop management tools like SCCM/MDT, scripting languages like PowerShell or Bash, and knowledge of network protocols and VDI.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for IT support and your customer-centric approach. Mention how your collaborative nature and problem-solving skills make you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at Humankind Global Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, macOS, and Linux operating systems. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your capability in handling the role's requirements.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex desktop-related problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to minimise downtime.
✨Emphasise Customer Service Skills
Since the role involves supporting both on-site and remote users, it's crucial to highlight your communication and customer service skills. Share experiences where you effectively communicated technical information to non-technical users, ensuring they felt supported.
✨Familiarity with Tools and Technologies
Make sure to mention your experience with desktop management tools like SCCM/MDT and scripting languages such as PowerShell or Bash. Being able to discuss these tools confidently will show that you're well-prepared for the technical aspects of the job.
