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- Tasks: Support desktop users, troubleshoot issues, and manage hardware and software installations.
- Company: Join a dynamic Creative Agency focused on customer-centric IT solutions.
- Benefits: Enjoy a competitive salary, collaborative culture, and opportunities for growth.
- Why this job: Be part of a creative team that values problem-solving and innovation.
- Qualifications: Experience in desktop support with knowledge of Windows, macOS, and Linux required.
- Other info: Contact Adam for more details or to discuss your application.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a passionate, motivated and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position you will play a pivotal role in the smooth day to day operation of their desktop infrastructure.
In this role you will provide support for desktop-related issues for both on-site and remote users for a range of level 2 and level 3 support tickets. You will install, configure and maintain desktop operating systems and applications as well as troubleshooting technical problems and ensuring that downtime is minimized. The role will predominantly focus on office hardware such as end user equipment and video conferencing kit where you will manage inventory, installations, upgrades and repairs including working with vendors or third parties where applicable.
This is an exciting opportunity to join a client who continue to grow and pride themselves on delivering a customer-centric approach whilst solving problems for their clients.
The successful candidate will have:
- Previous experience in a similar Desktop Engineer / Technical support role
- Strong background in supporting Windows, macOS and Linux operating systems
- In-depth knowledge of desktop hardware, software applications and peripherals
- Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell / Bash), network protocols and virtual desktop infrastructure (VDI)
- Excellent communication and customer service skills
If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243.
Desktop Support Specialist employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific desktop management tools mentioned in the job description, such as SCCM and MDT. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for Windows, macOS, and Linux operating systems. Prepare to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your practical knowledge and problem-solving abilities.
✨Tip Number 3
Since communication and customer service skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider role-playing common support scenarios with a friend to enhance your ability to communicate effectively under pressure.
✨Tip Number 4
Research the company culture of the Creative Agency you're applying to. Understanding their values and approach to customer service can help you tailor your responses in the interview, showing that you're not just a fit for the role but also for the team.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, particularly with Windows, macOS, and Linux operating systems. Include specific examples of how you've resolved technical issues and supported users.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your collaborative approach. Mention your familiarity with desktop management tools and your excellent communication skills, as these are key for the role.
Highlight Relevant Skills: In your application, emphasise your knowledge of desktop hardware, software applications, and peripherals. Also, mention any experience you have with scripting languages like PowerShell or Bash, as well as network protocols.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no typos or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Desktop Support Specialist.
How to prepare for a job interview at Humankind Global Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, macOS, and Linux operating systems. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your capability in handling the responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you approach troubleshooting. Share examples of complex problems you've solved in the past, focusing on your thought process and the steps you took to reach a solution.
✨Emphasise Customer Service Skills
Since the role involves supporting users, it's crucial to convey your customer service skills. Prepare to discuss how you've effectively communicated with users, especially in high-pressure situations, to ensure their issues are resolved promptly.
✨Familiarity with Tools and Technologies
Make sure to mention your experience with desktop management tools like SCCM or MDT, as well as any scripting languages you're familiar with. This shows that you have the technical knowledge necessary for the role and can hit the ground running.
