Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support desktop-related issues for on-site and remote users, ensuring smooth operations.
- Company: Join a creative agency known for its customer-centric approach and problem-solving culture.
- Benefits: Enjoy a competitive salary, collaborative environment, and opportunities for growth.
- Why this job: Be part of a dynamic team that values innovation and creativity in tech support.
- Qualifications: Experience in desktop support, knowledge of Windows, macOS, Linux, and excellent communication skills required.
- Other info: Contact Adam at 07425 559 243 for any questions before applying.
The predicted salary is between 30000 - 36000 £ per year.
We are looking for a passionate, motivated and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position you will play a pivotal role in the smooth day to day operation of their desktop infrastructure.
In this role you will provide support for desktop-related issues for both on-site and remote users for a range of level 2 and level 3 support tickets. You will install, configure and maintain desktop operating systems and applications as well as troubleshooting technical problems and ensuring that downtime is minimized. The role will predominantly focus on office hardware such as end user equipment and video conferencing kit where you will manage inventory, installations, upgrades and repairs including working with vendors or third parties where applicable.
This is an exciting opportunity to join a client who continue to grow and pride themselves on delivering a customer-centric approach whilst solving problems for their clients.
The successful candidate will have:
- Previous experience in a similar Desktop Engineer / Technical support role
- Strong background in supporting Windows, macOS and Linux operating systems
- In-depth knowledge of desktop hardware, software applications and peripherals
- Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell / Bash), network protocols and virtual desktop infrastructure (VDI)
- Excellent communication and customer service skills
If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243.
Desktop Support Specialist employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific desktop management tools mentioned in the job description, like SCCM and MDT. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills for Windows, macOS, and Linux operating systems. Be prepared to discuss common issues and solutions you've encountered in previous roles, as this will demonstrate your expertise.
✨Tip Number 3
Showcase your communication and customer service skills by preparing examples of how you've successfully resolved user issues in the past. This is crucial in a role that focuses on providing support to both on-site and remote users.
✨Tip Number 4
Research the creative agency's culture and values. Understanding their customer-centric approach will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, particularly with Windows, macOS, and Linux operating systems. Include specific examples of how you've resolved technical issues and supported users.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your collaborative nature. Mention your familiarity with desktop management tools and your commitment to providing excellent customer service.
Highlight Relevant Skills: In your application, emphasise your knowledge of desktop hardware, software applications, and peripherals. Don't forget to mention any experience with scripting languages and network protocols, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Desktop Support Specialist.
How to prepare for a job interview at Humankind Global Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, macOS, and Linux operating systems. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the level 2 and level 3 support tickets mentioned in the job description.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your troubleshooting process for common desktop-related issues. This could involve discussing how you would approach a hardware failure or a software installation problem, showcasing your analytical skills and ability to minimise downtime.
✨Emphasise Customer Service Skills
Since the role involves supporting both on-site and remote users, it's crucial to highlight your communication and customer service skills. Share examples of how you've effectively communicated technical information to non-technical users, ensuring they feel supported and understood.
✨Familiarity with Tools and Technologies
Make sure to mention your experience with desktop management tools like SCCM/MDT and any scripting languages you know, such as PowerShell or Bash. Being able to discuss these tools will show that you're well-equipped to manage the desktop infrastructure effectively.
