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- Tasks: Lead a team of IT professionals to deliver top-notch desktop support.
- Company: Join an innovative IT consultancy with a global presence and a strong industry reputation.
- Benefits: Enjoy private medical insurance, pension contributions, and a budget for professional development.
- Why this job: Be part of a dynamic team that values growth, collaboration, and cutting-edge technology.
- Qualifications: Experience in desktop support and team management is essential; strong communication skills are a must.
- Other info: This role is based in London with occasional travel required.
The predicted salary is between 48000 - 84000 £ per year.
Join to apply for the Desktop Support Regional Lead role at Humankind Global Recruitment
Join to apply for the Desktop Support Regional Lead role at Humankind Global Recruitment
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London – On site (occasional travel)
Permanent
£60,000 – £70,000 p/a
We are partnered with an innovative IT consultancy based in London but with a global presence who are leading advisors in their industry by creating lasting value for their clients. We are looking for a highly skilled Desktop Support Lead to oversee the end user computing services team of IT professionals both locally and on client sites to ensure the delivery of high-quality IT support.
As Desktop Support Regional Lead you will provide direction, coaching and development to a team of IT Support Engineers which will include acting as the point of escalation for the team and addressing high-priority issues promptly and effectively. You will work closely with senior stakeholders such as the Head of End User Services and the Head of Service Delivery to implement plans that enhance IT Support Services and provide effective end user computing solutions.
From a technical standpoint you will manage the deployment, maintenance and support of end user computing devices as week as software and applications. You will also ensure end user computing environments adhere to all security policies and standards and implement endpoint safety protection measures including antivirus, encryption and patch management.
The client offers a package that includes private medical insurance, pension contribution, a budget for professional development and a flexible benefits fund.
You…
In order to be a successful Desktop Support Regional Lead you will have…
- Previous experience in a similar role
- Strong background in desktop support engineering and experience managing a small team
- Working knowledge of Hardware & Software, Windows and Mac OS, Networking, Security practices and controls and Automation
- Excellent communication and leadership skills
If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243.
Adam
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Staffing and Recruiting
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Desktop Support Regional Lead employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Regional Lead
✨Tip Number 1
Familiarise yourself with the latest trends in desktop support and end user computing. Being knowledgeable about current technologies, especially in Windows and Mac OS, will help you stand out as a candidate who is not only experienced but also up-to-date with industry standards.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved high-priority issues in the past. This will demonstrate your capability to lead and coach a team effectively, which is crucial for the Desktop Support Regional Lead role.
✨Tip Number 3
Network with professionals in the IT consultancy field, particularly those who work in desktop support. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your experience with security practices and controls during the interview. Given the emphasis on endpoint safety measures in the job description, being able to articulate your knowledge and experience in this area will be key to impressing the hiring team.
We think you need these skills to ace Desktop Support Regional Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and team management. Use specific examples that demonstrate your technical skills and leadership abilities, particularly in relation to Windows and Mac OS environments.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Desktop Support Regional Lead role. Emphasise your experience in managing IT support teams and your ability to handle high-priority issues effectively.
Showcase Technical Proficiency: In your application, clearly outline your knowledge of hardware, software, networking, and security practices. Mention any relevant certifications or training that would make you a strong candidate for this position.
Highlight Communication Skills: Since the role involves working closely with senior stakeholders, emphasise your communication and leadership skills. Provide examples of how you've successfully collaborated with others to enhance IT support services.
How to prepare for a job interview at Humankind Global Recruitment
✨Showcase Your Leadership Skills
As a Desktop Support Regional Lead, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you provided direction and coaching.
✨Demonstrate Technical Proficiency
Make sure you brush up on your knowledge of hardware, software, Windows and Mac OS, networking, and security practices. Be ready to answer technical questions and possibly solve problems on the spot to showcase your expertise.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Prepare to explain complex technical concepts in simple terms, as you may need to communicate with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past situations where you had to address high-priority issues or implement IT solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
