Manchester City centre (2 days per week onsite)
The company
Our client has the single-minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of their strategy. As a company that is on a hyper growth trend, they are hiring a new team of community managers to foster their growing online presence in forums.
The role
We are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community, and Trustpilot.
Your Mission
- Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team.
- Keep internal and external information up-to-date in a fast-paced environment.
- Work closely with the team to write and disseminate critical information about brand updates.
- Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities.
- Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation. NB- you will not be the point of contact for responding to individual customer complaints/inquiries, but work with CS to share data and cluster them into trends for the team to understand.
- Contribute ideas for the overall growth and health of individual communities while seeking out new channels where our customers gather.
- Responsible for managing Discord on-platform live events to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture.
- Work closely with social and content teams to produce exclusive content and create a diverse creative community.
Requirements
- Entrepreneurial mindset and ability to operate autonomously.
- Experience using and building community servers.
- Knowledge of sports is a huge benefit.
- Ability to use social media tools to glean trends, statistics, and insights.
- Professionally represent the client\’s core values and mission when interacting with external parties.
- Strong work ethic and ability to work closely with and collaborate effectively with other teams.
- A global mindset: someone who has either worked internationally or had experience managing a large regional community.
- Ability to adapt to and learn new community-related software.
- Extremely organized and able to juggle multiple tasks.
- Team player.
- Able to work nights or weekends/variable schedule when necessary.
Responsibilities
- Work with social media managers to generate social content that will drive communications.
- Plan social content and maintain a content calendar.
- Monitor overall marketing strategy by overseeing social media campaigns.
If you are interested in the vacancy or want a confidential chat about the vacancy, please don\’t hesitate to reach out to me.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Marketing and Writing/Editing
Industries
- Marketing Services
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Contact Detail:
Humankind Global Recruitment Recruiting Team