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For Companies At a Glance
- Tasks: Build strong customer relationships and optimise their tech environments.
- Company: Remote-first tech company with a supportive and collaborative culture.
- Benefits: Competitive salary, flexible working, and career progression opportunities.
- Why this job: Shape customer success while working with cutting-edge technologies.
- Qualifications: Experience in IT services and deep knowledge of Microsoft 365.
- Other info: Join a dynamic team and grow your career in a thriving environment.
The predicted salary is between 60000 - 65000 £ per year.
Love tech and people? Enjoy shaping customer environments while spotting opportunities to make things better, smarter, and more secure? This one’s for you.
We’re looking for an experienced Technical Account Manager (TAM) to sit at the intersection of service delivery, customer success, and technical pre-sales. You’ll be a trusted technical advisor to our customers, owning relationships, improving environments, and helping accounts grow.
What you’ll be doing- Own the technical relationship for a portfolio of customers
- Act as the primary technical point of contact, building long-term trusted partnerships
- Ensure services are delivered in line with SLAs and best practices
- Proactively review customer environments, recommending optimisations, improvements & risk mitigation
- Lead service reviews, roadmap discussions, and strategic planning sessions
- Maintain a deep understanding of each customer’s IT environment
- Translate business needs into practical, scalable technical solutions
- Work closely with engineering and service teams to ensure quality delivery
- Provide hands-on expertise across Microsoft 365 (essential) and cloud platforms
- Identify opportunities to enhance and expand existing solutions (security, cloud, productivity, licensing)
- Present technical recommendations in a clear, commercial way
- Support sales with renewals, upgrades, and expansions
- Join pre-sales meetings, lead technical discovery, and shape solution designs
- Strong experience working in an MSP or IT services environment
- Deep hands-on knowledge of Microsoft 365, including:
- Entra ID (Azure AD)
- Exchange Online
- SharePoint / OneDrive
- Teams
- Security & compliance features
- AWS experience (architecture or customer workloads)
- Azure, hybrid or multi-cloud exposure
- Pre-sales or solution design experience
- Microsoft / AWS certifications
- Remote-first working with flexibility
- Competitive salary £60k–£65k
- Exposure to a broad range of technologies and customers
- Supportive, collaborative culture with real career progression
Sound like your next move? Apply now or drop me a message to find out more.
Locations
Technical Account Manager in Cheshire, Warrington employer: Humankind Global Recruitment
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs or IT services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your Microsoft 365 knowledge. Make sure you can confidently discuss how you've optimised customer environments in the past. We want to see you shine as a technical advisor!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've identified opportunities for improvement and implemented solutions. This will demonstrate your value-add mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Account Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Account Manager role. Highlight your hands-on knowledge of Microsoft 365 and any relevant MSP or IT services experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about tech and how you can shape customer environments. Share specific examples of how you've built trusted partnerships and improved customer experiences in the past.
Showcase Your Communication Skills: As a TAM, you'll need to communicate complex technical concepts clearly. In your application, demonstrate your ability to translate tech into value for customers. This could be through your writing style or by including relevant examples.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Humankind Global Recruitment
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to be well-versed in Microsoft 365 and other cloud platforms. Brush up on your knowledge of Entra ID, Exchange Online, and Teams. Be ready to discuss how these tools can optimise customer environments and drive value.
✨Showcase Your Customer Relationship Skills
This role is all about building long-term partnerships. Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to translate technical jargon into business value, making it clear how you can be a trusted advisor.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like service delivery challenges or strategic planning sessions. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and proactive mindset.
✨Demonstrate Your Commercial Acumen
The role requires a commercial mindset, so be prepared to discuss how you've identified opportunities for account growth in previous positions. Share examples of how you've contributed to upselling or cross-selling services, and how you can bring that experience to the table.
