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- Tasks: Lead and manage a dynamic service focused on alcohol-related support.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days of annual leave, pension contributions, and professional development perks.
- Other info: Be part of a diverse team committed to equal opportunities and community support.
- Why this job: Make a real difference in people's lives while fostering a culture of innovation.
- Qualifications: Relevant qualifications in health or social care and leadership experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced, talented, and passionate Service Manager to lead our dynamic, fast‑paced alcohol specific service. The Service Manager is a pivotal leadership role responsible for the operational management, strategic development, and clinical governance of these services.
What You'll Do
- Provide strategic leadership and day‑to‑day management for the service.
- Develop and maintain strong partnerships with key stakeholders, providers, and community organisations.
- Lead, motivate, and support a team of skilled staff, ensuring effective supervision and guidance.
- Ensure compliance with all statutory, regulatory, and safeguarding requirements.
- Foster a culture of continuous improvement, innovation, and high performance.
Qualifications
- A relevant professional qualification in health, social care, or a related field.
- Experience delivering models of care to families affected by substance misuse.
- A proven track record of leadership, staff management, and delivering high‑quality services.
- Excellent communication skills with the ability to build strong relationships with stakeholders and service users.
- Strong analytical and problem‑solving skills, with the ability to interpret data and shape effective service strategies.
- Solid knowledge of the substance misuse sector and the wider health and social care landscape.
Benefits
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays).
- Pension scheme with 4.5% employer contribution, matched up to 6.5%.
- Life assurance (3× annual salary).
- Enhanced sick pay and family‑friendly pay.
- Birthday leave and the option to buy up to 5 extra days’ annual leave.
- Professional fee reimbursement for relevant qualifications.
- 24/7 online GP access and Employee Assistance Programme.
- Recognition and long‑service awards via our Way to Go and Aspirations portals.
- £500 Recommend a Friend bonus.
- Cycle to Work scheme and Credit Union membership.
- Discounts via Blue Light Card, charity discounts, extras and tickets for Good.
- Free will writing service and wellbeing initiatives throughout the year.
- Inclusion and accessibility support (Disability Confident Scheme).
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship, creating one of the largest mental health and social support charities in England. We support around 125,000 people each year through nearly 200 services, and our team of 3,500 staff and volunteers helps people to live full, meaningful lives.
Equal Opportunities
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme and make adjustments to enable fair participation.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
Service Manager employer: Humankind And Richmond Fellowship, Waythrough
Contact Detail:
Humankind And Richmond Fellowship, Waythrough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to health and social care. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience in leading teams and managing services. Use specific examples that highlight your achievements and how you've made a difference in previous roles.
✨Tip Number 3
Research the company! Before any interview, dive deep into Waythrough's mission and values. Understanding their approach to service management will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only shows your enthusiasm but also ensures you’re considered for all the amazing benefits we offer, like professional fee reimbursement and enhanced sick pay.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in health and social care, especially in substance misuse. We want to see how your skills align with the Service Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Service Manager, leadership is key! Use your application to demonstrate your past experiences in leading teams and managing services. Share specific examples of how you've motivated staff and improved service delivery – we love a good success story!
Communicate Clearly: Your written application should reflect your excellent communication skills. Keep it clear and concise, and make sure to proofread for any typos or errors. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our organisation there, which can help you tailor your application even further!
How to prepare for a job interview at Humankind And Richmond Fellowship, Waythrough
✨Know Your Stuff
Make sure you brush up on the latest trends and challenges in the substance misuse sector. Familiarise yourself with relevant legislation and best practices, as this will show your commitment and expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff or improved service delivery. This will help demonstrate your capability to lead and inspire a team effectively.
✨Build Relationships
Be ready to discuss how you've developed partnerships with stakeholders and community organisations. Highlight any successful collaborations that resulted in positive outcomes, as this is crucial for the Service Manager role.
✨Ask Thoughtful Questions
Prepare insightful questions about the organisation's goals and challenges. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and vision for service improvement.