At a Glance
- Tasks: Lead delivery teams to ensure excellence in high-profile projects and customer outcomes.
- Company: Join Humanforce, a global tech leader transforming the workforce experience.
- Benefits: Enjoy flexible working, generous parental leave, and a focus on personal wellbeing.
- Other info: Be part of a diverse team committed to improving the world of work.
- Why this job: Shape the future of work with AI and make a real impact in a dynamic environment.
- Qualifications: Experience in enterprise SaaS implementations and strong consulting skills required.
The predicted salary is between 60000 - 80000 £ per year.
Work options: Hybrid
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Who are we? Humanforce's vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines. Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.
AI at Humanforce At Humanforce, we’re not experimenting at the edges of AI, we’re redesigning the core of how we operate. We see AI as a fundamental shift, not an incremental improvement, and we’re deliberately moving toward becoming an AI-native organisation. That means rethinking how work gets done end-to-end, how we build our products, make decisions, serve customers, and scale impact. We’re not layering AI onto old ways of working, we’re redefining and reimagining our processes, tools, and team structures to take full advantage of what AI makes possible. This is a moment of real change. We’re moving fast, learning in real time, and challenging assumptions about roles, workflows, and productivity. If you’re motivated by transformation, not optimisation, and want to help shape how a global tech company operates in an AI-first future, Humanforce is the place to do it.
Who You Are You are a commercially minded senior consulting leader who thrives in complex, high-profile enterprise environments. You bring executive presence, strong delivery governance, and the ability to lead multidisciplinary pods to deliver measurable customer outcomes. You are not an administrative project overseer; you are a strategic delivery authority. You can engage executive sponsors, unblock risk, challenge assumptions and ensure large, complex implementations stay on track in terms of quality, speed and commercial performance. You combine operational discipline with a continuous improvement mindset and are curious about how AI can enhance delivery methodologies, accelerate time-to-value, and elevate customer experience.
What You Will Do
- Lead and oversee delivery pods across various customer market segments, ensuring excellence across complex, high-risk and high-profile engagements.
- Act as a senior executive partner to customer sponsors, providing strategic oversight, risk mitigation and commercial guidance.
- Drive delivery performance metrics including revenue margin, utilisation, time-to-live and quality outcomes.
- Attract, onboard and retain top-tier consulting talent, building a high-performing delivery team.
- Establish strong governance frameworks to manage risks, escalations, and cross-functional dependencies.
- Partner with Product, Sales, PMO and Customer Success to ensure seamless handovers and lifecycle continuity.
- Drive continuous improvement across delivery methodologies, embedding best practice and AI-enabled process enhancements.
- Own and resolve escalations, working across business units to unblock issues and protect customer outcomes.
What You’ll Need
- Significant experience leading enterprise SaaS implementations or professional services teams.
- Strong consulting capability with the ability to engage and influence at C-suite and executive sponsor level.
- Proven experience managing revenue targets, utilisation, margin performance and delivery metrics.
- Experience leading multidisciplinary delivery teams within a pod or portfolio model.
- Strong governance, risk management, and escalation management capability.
- Commercial acumen with a focus on time-to-value and customer retention.
- Experience driving process improvement and operational maturity within delivery environments.
- Direct experience using AI tools in your day-to-day work, or a strong openness and eagerness to learn how to apply them to enhance outcomes.
Some ‘nice to haves’
- Experience leading delivery transformation programs.
- Exposure to multi-product SaaS implementations.
- Experience building consulting capability within scaling organisations.
- Experience operating across multiple geographic markets.
Our values
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
Our approach to flexibility
We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum three days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals.
Benefits
- A truly flexible workplace through our Flex@HF approach
- The opportunity to be part of a fast-growing global tech company
- A focus on learning and development through Humanforce HR
- A generous talent referral program – know great people, be rewarded
- 12 weeks paid parental leave for primary careers, 4 weeks for secondary
- 4 extra days leave to focus on your wellbeing
- Contemporary and practical Employee Assistance Program
- A cool reward and recognition program – shout to your colleagues and earn points to spend
- Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers
- Fun, collaborative culture with passionate people
- A workplace where you can genuinely improve the world of work!
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
Senior Services Manager employer: Humanforce
Humanforce is an exceptional employer that champions flexibility and employee empowerment, offering a hybrid work model that allows you to tailor your work environment to suit your needs. With a strong focus on learning and development, generous parental leave, and a vibrant, collaborative culture, you'll find ample opportunities for personal and professional growth while contributing to meaningful change in the world of work. Join us in redefining the future of work with cutting-edge AI solutions and a commitment to making work easier and life better for frontline and flexible workforces.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Humanforce!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Humanforce.
We think you need these skills to ace Senior Services Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Humanforce. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Humanforce and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Humanforce. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Humanforce's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Humanforce
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Humanforce.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Humanforce will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Humanforce and how you would contribute to adapting HR strategies.
