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- Tasks: Lead client onboarding and manage the full implementation journey for HSI's Donesafe solution.
- Company: Join HSI, a leader in EHS and compliance solutions with a collaborative culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and comprehensive health support.
- Why this job: Make a real impact by improving workplace safety and compliance through innovative technology.
- Qualifications: 3+ years in SaaS implementations, strong communication skills, and a customer-first mindset.
- Other info: Be part of a forward-thinking team with excellent growth opportunities.
The predicted salary is between 36000 - 60000 Ā£ per year.
About HSI
HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures. As our EMEA presence grows, we're looking for a technically minded, customer-focused Implementation Consultant to join our expanding team.
About the Role
This is a handsāon implementation role where you'll own the full customer onboarding journey ā from initial kickāoff through configuration, testing, and goālive. You'll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI's Donesafe solution. You won't be handing tasks to a delivery team ā you'll be the one delivering the implementation, building strong client relationships, and ensuring every project runs on time and to scope.
We're seeking an experienced Implementation professional who combines industry knowledge with technical proficiency and exceptional client engagement skills. The ideal candidate brings:
- Exceptional communication and presentation skills
- Strong analytical and configuration capabilities
- Passion for delivering outstanding customer experiences
- A proactive, solutionāoriented mindset to anticipate challenges
- Adaptability and meticulous attention to detail
What You'll Do
- Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
- Run discovery workshops to gather and define customer requirements within the agreed scope.
- Own endātoāend delivery ā manage your project plan in Rocketlane, keeping work on time, in scope, and within budget.
- Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations.
- Support data migration from legacy systems and ensure smooth integration.
- Deliver client training and create clear user documentation for administrators and end users.
- Test and validate configurations internally and with clients to meet quality and functional requirements.
- Lead goālive activities and coordinate a seamless handover to Support.
- Manage risks proactively, communicating and resolving issues early to keep projects on track.
- Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
- Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
- Collaborate occasionally with Product or APAC teams on technical discussions or complex projects (2ā5 hours per week flexibility).
3+ years of experience delivering endātoāend software implementations within a SaaS environment.
Background or familiarity with the EHS / Health & Safety industry is highly desirable.
Proven experience configuring workflows, forms, and automations within software platforms or similar configurationābased systems.
Excellent communication and presentation skills ā able to lead workshops and explain technical details clearly to nonātechnical audiences.
Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
A customerāfirst mindset, focused on creating a positive experience and measurable value for every client.
Proactive and solutionāoriented, with the judgement to make sound decisions and resolve challenges early.
Adaptable and detailāfocused, comfortable working in a fastāpaced, evolving environment.
Collaborative when needed ā able to partner with Product or global teams ā but confident working independently day to day.
Degree in IT, Business, EHS, or related field (or equivalent handsāon experience).
Working at HSI means joining a collaborative, forwardāthinking organisation where your work makes a real impact. We offer:
- Competitive salary
- Remoteāfirst flexibility ā work from home within the UK, with occasional ināperson team events.
- Annual leave and public holiday entitlement.
- Comprehensive health and wellbeing support
- Professional growth opportunities as we continue to expand across EMEA
- A highātrust culture that values autonomy, collaboration, and continuous improvement
- The chance to work with a passionate team building technology that improves safety and compliance worldwide
Implementation Consultant-HSEI in London employer: Humane Society International
Contact Detail:
Humane Society International Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Implementation Consultant-HSEI in London
āØTip Number 1
Get to know the company inside out! Research HSI and its Donesafe platform so you can speak confidently about how your skills align with their mission. This will show them you're genuinely interested and ready to hit the ground running.
āØTip Number 2
Practice your communication skills! Since you'll be leading client onboarding sessions, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your presentation style.
āØTip Number 3
Showcase your problem-solving abilities! Prepare examples of how you've tackled challenges in past implementations. This will demonstrate your proactive mindset and ability to manage risks effectively.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at HSI and ready to contribute to our mission of improving safety and compliance.
We think you need these skills to ace Implementation Consultant-HSEI in London
Some tips for your application š«”
Show Your Passion for EHS: When writing your application, let your enthusiasm for the EHS industry shine through. We want to see that youāre not just looking for a job, but that you genuinely care about making workplaces safer and more compliant.
Highlight Your Technical Skills: Make sure to showcase your technical proficiency in software implementations. Weāre looking for someone who can handle configurations and workflows, so donāt hold back on detailing your experience with similar systems.
Demonstrate Your Client Engagement Skills: Since this role is all about building strong client relationships, share examples of how you've successfully managed client interactions in the past. We love seeing candidates who can communicate effectively and create positive experiences.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre proactive, which we really appreciate!
How to prepare for a job interview at Humane Society International
āØKnow the Donesafe Platform Inside Out
Before your interview, take some time to familiarise yourself with HSI's Donesafe platform. Understand its features and how it simplifies safety and compliance for organisations. This knowledge will help you demonstrate your technical proficiency and show that you're genuinely interested in the role.
āØPrepare for Client Engagement Scenarios
Since this role involves a lot of client interaction, think about past experiences where you've successfully managed client relationships or resolved issues. Be ready to share specific examples that highlight your exceptional communication skills and customer-first mindset.
āØShowcase Your Project Management Skills
As an Implementation Consultant, you'll be managing multiple projects simultaneously. Prepare to discuss your experience with project management tools like Rocketlane, and how you've kept projects on track in terms of scope, budget, and timelines. Highlight any challenges you've faced and how you overcame them.
āØDemonstrate Your Problem-Solving Mindset
HSI values a proactive, solution-oriented approach. Think of instances where you've anticipated challenges and taken steps to mitigate them. Be ready to discuss how you adapt to fast-paced environments and ensure quality outcomes, as this will resonate well with their expectations.
