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- Tasks: Manage customer relationships and help them maximise value from our EHS solutions.
- Company: Join a dynamic tech company with a growing EMEA team in London.
- Benefits: Hands-on experience, career progression, and a collaborative hybrid work environment.
- Other info: Work with a diverse portfolio of customers and contribute to their success.
- Why this job: Make an impact from day one while developing your skills in a fast-paced SaaS setting.
- Qualifications: 1-3 years in Customer Success or similar roles, strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Customer Success Manager to join our growing EMEA team in London. You’ll manage a portfolio of customers using HSI’s EHS and compliance solutions (Donesafe, HandsHQ, and Skillko), helping them quickly realise value and get the most from our products. This role is ideal for someone early in their Customer Success or Account Management career who enjoys working with a wide range of customers in a fast-paced environment. You’ll support customers throughout their journey while contributing to retention and account growth.
You’ll own a high-volume portfolio of SMB and mid-market accounts, building strong relationships, driving product adoption, and helping customers get the most from their investment.
What You’ll Do- Build and manage strong relationships across a portfolio of customers, acting as their primary point of contact
- Proactively guide customers to maximise value, adoption, and ongoing use of HSI solutions
- Manage the full customer lifecycle, including engagement, retention, and renewal
- Identify and close upsell and cross-sell opportunities within your accounts
- Own retention performance, contributing to renewal and growth targets/quotas (including NRR)
- Develop strong product knowledge and guide customers on best practices and effective use of our solutions
- Partner with Sales, Support, Product, and other internal teams to deliver a seamless customer experience
- Advocate for customers by sharing feedback and product insights with internal stakeholders
- Maintain a strong understanding of customer contracts and renewal timelines
- Effectively prioritise and manage a high-volume portfolio (100–150 accounts)
- Contribute to team best practices and continuous improvement
- 1–3 years’ experience in Customer Success, Account Management, Sales, or a similar customer-facing role
- Proven experience working toward and achieving revenue-based targets or quotas (monthly, quarterly, or annual)
- Familiarity with Salesforce and/or Customer Success platforms preferred
- Strong relationship-building skills, with the ability to engage and communicate effectively with a range of stakeholders, including senior contacts
- Excellent written and verbal communication skills, with confidence presenting to customers
- Highly organised, with strong time management skills and the ability to prioritise across a high-volume portfolio
- Comfortable working with web-based technologies and quick to learn new tools
- Proactive, solutions-oriented mindset with a willingness to learn and grow
- Experience in SaaS or subscription-based business models
- Exposure to EHS, compliance, or regulated industries
- Be part of a growing EMEA team where you can make an impact from day one
- Gain hands‑on experience managing a diverse customer portfolio in a fast‑paced SaaS environment
- Develop your skills across the full customer lifecycle—retention, growth, and customer strategy
- Work in a collaborative, hybrid environment with opportunities for career progression
Customer Success Manager - EMEA in London employer: Humane Society International
Contact Detail:
Humane Society International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your desired industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing HSI’s EHS solutions inside out will help you impress during your chat and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Customer Success Manager role. Highlight your relationship-building abilities and how you can drive product adoption.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Customer Success Manager - EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer-facing roles and how it aligns with our mission at StudySmarter.
Showcase Your Skills: We want to see your relationship-building skills shine! Use specific examples from your past experiences that demonstrate how you've successfully managed customer accounts and driven product adoption.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position right away.
How to prepare for a job interview at Humane Society International
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of HSI’s EHS and compliance solutions like Donesafe, HandsHQ, and Skillko. Familiarise yourself with their features and benefits so you can confidently discuss how they can help customers maximise value.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with customers or stakeholders. Highlight how these relationships led to positive outcomes, such as increased product adoption or customer satisfaction.
✨Demonstrate Your Proactive Mindset
Think of instances where you took the initiative to solve a problem or improve a process. In the interview, share these stories to illustrate your proactive, solutions-oriented approach, which is crucial for a Customer Success Manager.
✨Be Ready to Discuss Metrics and Targets
Since this role involves achieving revenue-based targets, be prepared to talk about your experience with metrics. Bring specific examples of how you've met or exceeded targets in previous roles, and how you plan to do the same in this position.