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- Tasks: Provide IT support across the UK and Ireland, troubleshooting hardware and software issues.
- Company: Leading provider of cloud-based EHS compliance solutions with a collaborative culture.
- Benefits: Gain exposure to global IT environments and grow your technical skills.
- Other info: Hybrid role with opportunities for career progression and international collaboration.
- Why this job: Kickstart your IT career in a dynamic, supportive team while making a real impact.
- Qualifications: Strong technical fundamentals and a customer-first mindset; certifications are a plus.
The predicted salary is between 30000 - 40000 £ per year.
HSI is a leading provider of cloud-based environmental, health, and safety (EHS) compliance and workforce development solutions. We help organisations build safer, smarter workplaces through innovative safety training and HR compliance tools. We’re looking for a Junior Network Administrator to be the first IT team member based in Europe, supporting our growing teams across the UK and Ireland. This is a highly visible, frontline role where you’ll work closely with employees day-to-day while collaborating with our established US-based IT team. This is an excellent opportunity for someone early in their IT career who combines strong technical fundamentals with a customer‑first mindset and is eager to grow in a collaborative, international environment.
What you’ll be doing:
- Act as the first point of contact for IT support across the UK and Ireland, delivering a high-quality, responsive user experience.
- Provide Tier 1 support for hardware, software, and network‑related issues via Jira Service Management.
- Troubleshoot and resolve issues across desktops, laptops, and mobile devices.
- Set up and onboard new employees, including device imaging, configuration, and deployment.
- Manage user accounts and access in Active Directory and Microsoft 365 (user provisioning, password resets, mailbox setup).
- Monitor system performance and elevate trends or recurring issues to senior IT team members.
- Maintain clear and accurate IT documentation, including knowledge base articles and asset tracking.
- Support adherence to internal IT security and compliance standards.
- Partner closely with the US IT team to ensure consistent global support coverage.
Working arrangements:
- Hybrid role based in our London office (2–3 days per week onsite).
- Standard working hours aligned to the UK (8:00am – 5:00pm).
- Opportunity to collaborate with and support colleagues across both the UK/Ireland and US East Coast teams, providing valuable exposure to a global IT environment.
Nice to have:
- CompTIA A+, Network+, or similar certifications.
- Experience contributing to IT documentation or knowledge bases.
Benefits:
- Gain exposure to a global IT environment and modern SaaS infrastructure.
- Opportunity to grow your technical skills and progress your IT career.
- Supportive, collaborative team culture.
Jr. Network Administrator employer: Humane Society International
Contact Detail:
Humane Society International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jr. Network Administrator
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential colleagues and mentors. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and connect with hiring managers. Engage with posts related to IT and share your insights to get noticed!
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a Junior Network Administrator. Role-play with a friend or use online resources to boost your confidence and performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at HSI. Let’s get you started on this exciting journey!
We think you need these skills to ace Jr. Network Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Junior Network Administrator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech fundamentals and customer-first mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining HSI and how you can contribute to our mission of building safer workplaces. Keep it friendly and professional, just like we do!
Show Off Your Technical Skills: In your application, mention any relevant certifications like CompTIA A+ or Network+. If you've worked on IT documentation or knowledge bases, let us know! We love seeing candidates who are eager to grow their technical skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive, collaborative team culture!
How to prepare for a job interview at Humane Society International
✨Know Your Tech Basics
Make sure you brush up on your technical fundamentals, especially around hardware, software, and network issues. Be ready to discuss your experience with tools like Jira Service Management and Active Directory, as these will likely come up during the interview.
✨Show Your Customer-First Mindset
Since this role is all about providing top-notch IT support, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your problem-solving skills and how you prioritise user experience.
✨Familiarise Yourself with the Company
Do a bit of homework on HSI and their cloud-based EHS solutions. Understanding their mission and how your role fits into their goals will show your enthusiasm and help you connect your skills to their needs.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the collaboration with the US IT team, or opportunities for growth within the company. This shows you're genuinely interested in the role and eager to be part of their culture.