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For Companies At a Glance
- Tasks: Own the entire customer journey for EMEA clients, from onboarding to renewal.
- Company: Join Humand, a leader in digitising HR processes and internal communication.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a chance to build processes from scratch.
- Why this job: Be part of the digital revolution in HR and make a real impact.
- Qualifications: Fluency in English and Portuguese, with experience in managing B2B SaaS clients.
The predicted salary is between 50000 - 65000 £ per year.
At Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place. Would you like to be part of the digital revolution in the HR space? This is a unique, hybrid role. You won’t just hand off clients after implementation or inherit them post-launch. You will own the entire customer lifecycle for our EMEA clients.
What You’ll Do In Your Day-to-day
- End-to-End Ownership: Lead the complete journey of our EMEA clients. You are their primary point of contact from implementation to renewal.
- Flawless Onboarding: Manage the initial setup, platform configuration, and training. You will guide clients through the technical and strategic implementation of Humand, ensuring a fast Time-to-Value.
- Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI.
- Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn.
- Build the Playbook: We are scaling fast. We need you to define, document, and iterate our EMEA Onboarding and CS processes from scratch. You will build the frameworks that future team members will use.
What we are looking for
- Fluency in English & Portuguese is an absolute must. You will be negotiating, training, and pushing back with EMEA Enterprise executives.
- Proven experience managing EMEA B2B SaaS clients.
- Experience handling Enterprise accounts is highly valued.
- Mindset & Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines.
- Process-oriented: You have a builder mentality and love creating structure out of ambiguity.
- Adaptable: You enjoy the complexity of an Enterprise account but don’t mind rolling up your sleeves for smaller accounts.
Our mission is to empower people at work to make them happier and more successful.
EMEA | Full-Cycle Success Account Manager employer: Humand
Contact Detail:
Humand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA | Full-Cycle Success Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HR and SaaS space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience managing EMEA B2B SaaS clients. This will give potential employers a clear picture of what you can bring to the table, especially when it comes to strategic account management.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Full-Cycle Success Account Manager. Think about how you'd handle onboarding, upselling, or addressing client concerns. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to be part of the digital revolution in HR. Plus, applying directly shows your enthusiasm and commitment to joining our team at Humand.
We think you need these skills to ace EMEA | Full-Cycle Success Account Manager
Some tips for your application 🫡
Show Your Passion for Digital Transformation: When writing your application, let your enthusiasm for the digital revolution in HR shine through. We want to see how you can contribute to transforming internal communication and processes, so share your thoughts on why this excites you!
Highlight Your Client Management Skills: Make sure to emphasise your experience with EMEA B2B SaaS clients. We’re looking for someone who can own the entire customer lifecycle, so give us examples of how you've successfully managed client relationships from implementation to renewal.
Be Process-Oriented: We love a builder mentality! In your application, talk about times when you've created structure out of chaos or improved processes. This will show us that you’re ready to help define and document our onboarding and customer success processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team at Humand!
How to prepare for a job interview at Humand
✨Know the Company Inside Out
Before your interview, dive deep into Humand's mission and values. Understand their approach to digitising HR processes and how they empower clients. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed B2B SaaS clients. Highlight your ability to lead the customer lifecycle, from onboarding to renewal, and demonstrate how you've driven user engagement and prevented churn in previous roles.
✨Be Ready to Discuss Strategy
Since this role involves strategic account management, come prepared to discuss how you would approach driving ROI for EMEA clients. Think about potential upselling and cross-selling opportunities and be ready to share your ideas on how to enhance client relationships and platform adoption.
✨Emphasise Your Adaptability
This position requires a builder mentality and the ability to thrive in ambiguity. Share examples of how you've created structure in chaotic situations or adapted to changing client needs. This will show that you're not only capable but also excited about the challenges that come with the role.