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- Tasks: Lead the enhancement of Microsoft Dynamics 365 across various organisational areas.
- Company: Join a purpose-driven organisation supporting vital UK communities.
- Benefits: Enjoy flexible working, life assurance, and a generous pension contribution.
- Why this job: Be central to digital transformation and build meaningful relationships through innovative CRM solutions.
- Qualifications: Experience with Microsoft Dynamics 365 and strong communication skills are essential.
- Other info: Diversity and inclusion are celebrated; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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This range is provided by Humand Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Are you a Microsoft Dynamics 365 expert ready to drive meaningful digital transformation? Join a purpose-driven organisation on a mission to support one of the most vital communities in the UK.
We’re looking for a proactive and technically skilled CRM Manager to take the lead on enhancing and embedding our Dynamics 365 platform across all areas of the organisation, from supporter engagement and service delivery to operations and analytics.
Why This Role?
This is more than just a CRM position. You\’ll be central to delivering a smarter, more connected ecosystem that enables deeper relationships, greater personalisation, and meaningful insight across the board. You\’ll work closely with cross-functional teams, shaping strategy and bringing innovation to life.
What You’ll Do:
- Lead configuration, customisation, and continuous improvement of Microsoft Dynamics 365.
- Collaborate with internal stakeholders to turn organisational needs into CRM capabilities.
- Oversee data architecture, compliance, and governance—ensuring GDPR alignment.
- Manage integrations with key systems (e.g., finance, events, volunteering).
- Deliver strategic insights via dashboards, reporting, segmentation, and engagement modelling.
- Create training materials, deliver workshops, and champion CRM best practice.
What You’ll Bring:
- Proven experience managing and developing Microsoft Dynamics 365 CRM.
- Strong technical understanding of CRM architecture, data structures, and integrations.
- Confidence with data governance, GDPR compliance, and user adoption strategies.
- Excellent communication and documentation skills.
Nice to Have
- Experience in the charity or non-profit sector.
- Familiarity with the Power Platform, Dynamics 365 Marketing, or Customer Insights.
- Understanding of fundraising, supporter engagement, or service delivery journeys.
What’s on Offer:
- 10% employer pension contribution (with a 5% employee contribution).
- Flexible working arrangements
- Life assurance from day one.
- Access to a supportive Employee Assistance Programme and more…
Interested in finding out more before applying? Reach out to Eleanor Wright via Eleanor@humand.co.uk, or apply here.
Diversity & Inclusion
Humand Talent and our client believe that innovation is stronger when built by diverse teams. We’re proud to support equal opportunity for all, and welcome applicants regardless of age, disability, gender identity, race, religion or belief, sex, sexual orientation, or background. We celebrate difference – and we want to hear from you.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology, Analyst, and Management
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Industries
Information Services
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Dynamics Consultant - ID41348 employer: Humand Talent
Contact Detail:
Humand Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics Consultant - ID41348
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and its features. Understanding the platform inside out will not only boost your confidence but also allow you to speak knowledgeably about how you can enhance its use within the organisation.
✨Tip Number 2
Network with professionals in the charity or non-profit sector who have experience with Dynamics 365. Engaging with these individuals can provide valuable insights into the specific challenges and opportunities within this field, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your experience with data governance and GDPR compliance. Given the importance of these areas in the role, being able to articulate your knowledge and past experiences will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to collaborate with cross-functional teams. Think of examples where you've successfully worked with different departments to achieve a common goal, as this is crucial for the role of a Dynamics Consultant.
We think you need these skills to ace Dynamics Consultant - ID41348
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Dynamics Consultant position. Highlight your relevant experience with Microsoft Dynamics 365 and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the role. Emphasise your technical understanding of CRM architecture, data governance, and any experience in the charity or non-profit sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your proactive approach. Mention specific examples of how you've successfully managed Dynamics 365 projects and collaborated with cross-functional teams.
Highlight Soft Skills: In addition to technical skills, emphasise your communication and documentation abilities. The role requires collaboration with various stakeholders, so showcasing your interpersonal skills can set you apart from other candidates.
How to prepare for a job interview at Humand Talent
✨Showcase Your Dynamics 365 Expertise
Be prepared to discuss your hands-on experience with Microsoft Dynamics 365. Highlight specific projects where you led configuration, customisation, or improvements, and be ready to explain the impact of your work on the organisation.
✨Understand the Organisation's Mission
Research the organisation's goals and how they align with your values. Be ready to articulate how your skills can contribute to their mission, especially in supporting vital communities in the UK.
✨Prepare for Technical Questions
Expect questions about CRM architecture, data governance, and GDPR compliance. Brush up on these topics and think of examples from your past experiences that demonstrate your knowledge and problem-solving abilities.
✨Demonstrate Collaboration Skills
Since the role involves working closely with cross-functional teams, prepare to discuss how you've successfully collaborated in the past. Share examples of how you turned organisational needs into CRM capabilities through teamwork.
