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- Tasks: Engage with clients to enhance their health experience through education and support.
- Company: Join a caring community focused on improving consumer experiences.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by helping others navigate their health resources.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
- Other info: Work from home with a supportive team and excellent training.
The predicted salary is between 30000 - 42000 £ per year.
Become a part of our caring community and help us put health first. The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments.
The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies, practices and guidelines with minimal opportunity for deviation. Must be passionate about contributing to an organization focused on continuously improving consumer experiences. This role will include both inbound and outbound telephonic calls using a blended dialer averaging 15 to 30 calls daily. Use your skills to make an impact.
Required Qualifications:
- Must have customer service experience in a telephonic based environment.
- Intermediate proficiency using Microsoft Office Word, Excel, Outlook, PowerPoint, navigating multiple systems and platforms, and ability to troubleshoot and resolve basic technical difficulties in a remote environment.
Preferred Qualifications:
- 1+ year experience with assisting members via high volume call center environment.
- Associate's or Bachelor's degree.
- Sales experience.
- Bilingual.
Additional Information:
- Workstyle: Remote Work at Home.
- Location: Arizona, Florida, Indiana, Ohio, Tennessee, Texas.
- Training Schedule: Must be able to attend all training Monday through Friday between 10:00 AM - 7:00 PM Eastern.
- Work Schedule: Must be able to work a 40-hour week between 8AM - 8PM Eastern Time; with flexibility to work 4 10's, 5 8's with approval by leadership. Must work Saturday 6-hour shifts between 8:00 AM - 2:30 PM Eastern Time.
- Work at Home Guidance: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.
Consumer Engagement Representative employer: Humana
Contact Detail:
Humana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Engagement Representative
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they focus on health and consumer experiences. This will help you tailor your conversations and show that you're genuinely interested in being part of their caring community.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of inbound and outbound calls, make sure you're comfortable speaking clearly and confidently. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any other tools mentioned in the job description. Being able to troubleshoot basic issues will definitely give you an edge during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Consumer Engagement Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you're genuinely excited about contributing to our mission of putting health first!
Tailor Your Experience: Make sure to highlight your customer service experience, especially in a telephonic environment. We love seeing how your past roles have prepared you for the Consumer Engagement Representative position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at Humana
✨Know Your Stuff
Make sure you understand the role of a Consumer Engagement Representative inside out. Familiarise yourself with the company's health offerings and how they impact consumer experiences. This will help you answer questions confidently and show your passion for improving consumer engagement.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences. Think of times when you resolved issues or improved customer satisfaction. Highlighting your telephonic customer service experience will definitely give you an edge.
✨Tech Savvy is Key
Brush up on your Microsoft Office skills, especially Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in previous roles. If you’ve navigated multiple systems or resolved technical difficulties, share those stories too!
✨Flexibility is Your Friend
The job requires a flexible work schedule, so be ready to discuss your availability. Mention any experience you have working varied hours or handling high call volumes. Showing that you can adapt to different situations will make you a strong candidate.