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For Companies At a Glance
- Tasks: Ensure customer satisfaction and build strong relationships with clients in the Ad Tech space.
- Company: Join HUMAN Security, a mission-driven company making the internet safer for everyone.
- Benefits: Enjoy flexible work options, well-being stipends, and opportunities for personal growth.
- Why this job: Be the voice of the customer and help shape the future of cybersecurity.
- Qualifications: Experience in B2B roles, strong communication skills, and a passion for learning.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts.
- Expand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success.
- Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers.
- Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience.
- Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.
- Educate and enable customers on our products: run training sessions and create training materials for your customers.
- (Media) Engage in the Ad Tech and Media space: Collaborate with partners in the Ad Tech and Media sectors (e.g., SSPs, DSPs, Publishers, Platforms) to understand technical breakdowns of supply paths for advertising campaigns.
Requirements
- Client-facing experience: Have experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts.
- Eager to learn and grow: Open-minded and committed to personal and professional development.
- Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential.
- Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met.
- Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams.
- Collaborative mindset: Work collaboratively with teams across the company. Be a team player.
- Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail.
- (Media) Ad Tech industry interest: Experience or strong interest in the Ad Tech industry, understanding the technical and strategic aspects of the field.
About HUMAN Security
HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.
HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.
HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.
If you are an individual with a disability or special need that requires accommodation, please contact us directly.
Technical Account Manager employer: HUMAN
Contact Detail:
HUMAN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Ad Tech and Media space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from the company, make sure to highlight your client-facing experience and problem-solving abilities. Share specific examples of how you've managed large accounts or resolved complex issues to demonstrate your value.
✨Tip Number 3
Be the voice of the customer! During interviews or networking chats, talk about how you gather feedback and use it to improve customer experiences. This shows you're not just about the numbers but genuinely care about client satisfaction, which is key for a Technical Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are familiar with our mission to make the internet safer. Let’s make it happen together!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your client-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in a B2B environment. Let us know how you’ve made a difference!
Be Authentic: Don’t be afraid to let your personality shine through in your application. We appreciate authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for the Ad Tech industry and your eagerness to learn!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HUMAN
✨Know Your Customer
Before the interview, research HUMAN Security and their customer base. Understand their products and how they impact customer satisfaction. This will help you demonstrate your ability to build and maintain deep-level partnerships during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your attention to detail and how you collaborated with teams to deliver outstanding service. This will show that you're ready to tackle challenges head-on.
✨Demonstrate Technical Aptitude
Brush up on your technical knowledge related to Ad Tech and Media. Be ready to discuss how you can educate and enable customers on these products. Showing a willingness to learn and grow in this area will impress the interviewers.
✨Be a Team Player
Emphasise your collaborative mindset by sharing experiences where you worked closely with different teams. Highlight how you communicated effectively to ensure excellent customer experiences. This will align well with the role's requirement for teamwork.
