At a Glance
- Tasks: Lead product initiatives and manage high-stakes customer situations with a focus on impactful improvements.
- Company: Join a dynamic team at HUMAN, dedicated to fighting cybercrime and protecting the internet.
- Benefits: Enjoy flexible work options, well-being stipends, and opportunities for personal and professional growth.
- Other info: Be part of a diverse team that values unique experiences and perspectives.
- Why this job: Make a real difference in a fast-paced environment while developing your skills in product management.
- Qualifications: 5+ years in project or product management with strong prioritisation and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
What You’ll do:
- Act as the single point of accountability synthesizing incoming product requests and major escalations, ensuring they are appropriately prioritized and integrated into our key product initiatives.
- Partner with account management, product, and engineering to unblock high-stakes customer situations quickly.
- Absorb reactive noise, ad-hoc requests, one-off escalations, and internal pressure before it reaches research and engineering teams.
- Identify and prioritize high-impact, low-effort improvements that can be shipped fast and driven.
- Translate vague, high-level goals into scoped deliverables with clear owners, timelines, and success criteria.
- Drive delivery of these initiatives from kickoff through launch.
- Own the process of the product requests management.
- Drive progress across teams where you have influence but no direct authority—chase owners, enforce commitments, and make the status of every initiative visible.
- Develop a deep working knowledge of the product—how it works, where it breaks, and what customers care about.
Who You are:
- 5+ years in project management / product management / customer success roles with a track record of delivering real results for SaaS enterprise products.
- Experience navigating ambiguous, high-pressure environments where the requirements were not handed to you neatly.
- Proven ability to drive outcomes without direct authority.
- Strong prioritisation instincts, knowing the difference between urgent and important and acting accordingly.
- Experience working in or very closely with a product and engineering organisation.
- Understands how organisations actually work, formal and informal power, competing priorities, and political dynamics.
- Able to negotiate resource and priority trade-offs with managers across functions.
- Reads situations quickly and adapts communication style to the audience—executive, engineer, customer.
- Fast learner and strong technical background, ability to quickly onboard with complex systems and environments.
- Background in customer support or customer success is a strong asset.
Desired Skills:
- Experience in fraud/abuse mitigation, technical background or software development experience, and/or exposure to Agentic AI or machine-learning-powered products.
- Knowledge of cybersecurity threats and vulnerabilities.
- Familiarity with cloud-based platforms and architectures.
- Prior experience working in a high-growth or late-stage startup environment.
HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. If you are an individual with a disability or special need that requires accommodation, please contact us directly.
Product Manager employer: HUMAN
At HUMAN, we pride ourselves on being an exceptional employer that champions diversity and prioritises the well-being of our team members. Our collaborative work culture fosters innovation and personal growth, offering comprehensive rewards packages, flexible work options, and dedicated time off to ensure a healthy work-life balance. Located in a vibrant tech hub, we provide unique opportunities for professional development in a fast-paced environment, making it an ideal place for passionate individuals looking to make a meaningful impact in the fight against cybercrime.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like HUMAN!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at HUMAN would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at HUMAN through your school's career services!
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at HUMAN. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at HUMAN
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
