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- Tasks: Ensure customer satisfaction and build strong relationships with clients in the Ad Tech space.
- Company: Join HUMAN Security, a fast-growing company dedicated to making the internet safer.
- Benefits: Enjoy flexible work options, well-being stipends, and opportunities for personal growth.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Be the voice of the customer and make a real impact in cybersecurity.
- Qualifications: Experience in client-facing roles and a passion for learning and problem-solving.
The predicted salary is between 28800 - 48000 £ per year.
Responsibilities:
- Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts.
- Expand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success.
- Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers.
- Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience.
- Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.
- Educate and enable customers on our products: Run training sessions and create training materials for your customers.
- (Media) Engage in the Ad Tech and Media space: Collaborate with partners in the Ad Tech and Media sectors (e.g., SSPs, DSPs, Publishers, Platforms) to understand technical breakdowns of supply paths for advertising campaigns.
Requirements:
- Client-facing experience: Have experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts.
- Eager to learn and grow: Open-minded and committed to personal and professional development.
- Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential.
- Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met.
- Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams.
- Collaborative mindset: Work collaboratively with teams across the company. Be a team player.
- Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail.
- (Media) Ad Tech industry interest: Experience or strong interest in the Ad Tech industry, understanding the technical and strategic aspects of the field.
About HUMAN Security:
HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world's biggest brands and internet platforms.
HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.
HUMAN is growing fast, and there's never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.
If you are an individual with a disability or special need that requires accommodation, please contact us directly.
Technical Account Manager in London employer: HUMAN
Contact Detail:
HUMAN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the Ad Tech space. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled complex issues in the past. Use real examples to demonstrate your thought process and how you can add value to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our mission to make the internet safer.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your client-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in a B2B environment. Let us know how you’ve made a difference!
Be Authentic: Don’t be afraid to let your personality shine through in your application. We appreciate authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for the Ad Tech industry and your eagerness to learn!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HUMAN
✨Know Your Customer Inside Out
Before the interview, research HUMAN Security and their customer base. Understand their products and how they impact customer satisfaction. This will help you demonstrate your ability to build deep-level partnerships and show that you're genuinely interested in their mission.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your attention to detail and how you collaborated with different teams to achieve a solution. This will illustrate your capability to be the voice of the customer and work effectively across departments.
✨Demonstrate Your Technical Aptitude
While you don’t need to be a tech wizard, showing a willingness to learn about the Ad Tech industry is crucial. Brush up on relevant terminology and trends in the sector. This will help you connect with the technical aspects of the role and show your eagerness to grow.
✨Prepare for Collaborative Scenarios
Think of instances where you successfully worked with cross-functional teams. Be ready to discuss how you fostered collaboration and communication. This will highlight your team player mentality and your ability to ensure an excellent customer experience.