At a Glance
- Tasks: Lead technical integration for clients and troubleshoot issues with cutting-edge technology.
- Company: Join HUMAN, a fast-growing company dedicated to making the internet safer.
- Benefits: Enjoy flexible work options, well-being stipends, and opportunities for professional growth.
- Other info: Be part of a mission-driven team that values diversity and personal development.
- Why this job: Make a real impact in cybersecurity while working with innovative products and diverse teams.
- Qualifications: Bachelor's degree in tech or equivalent experience; strong problem-solving and communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Responsibilities:
- Operates as the primary technical contact for HUMAN's clients during product integration, coordinating development efforts, running client version upgrades and migrations, troubleshooting technical issues, and reporting discrepancies.
- Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time.
- Work with HUMAN's Sales, Product, Operations, Engineering and Detection teams to deploy, configure and troubleshoot services for clients.
- Develop technical documentation, both internally and externally, that empower customers to self-serve and improve their own integrations with HUMAN.
- Be a front line product expert, demonstrating the ability to present and explain how HUMAN's products and services function to various audiences.
- Individually manage multiple simultaneous projects and track tasks to completion.
- Understand your clients' infrastructure and services, identifying where HUMAN's products best fit.
- Cultivate collaborative relationships with Sales and Product leads to feed back client feature requirements into our products and services.
- Vigilantly protect the confidentiality and privacy of client data.
- Acclimate yourself to HUMAN culture and help us grow even more.
Requirements:
- Bachelor's Degree or equivalent experience in Computer Science, Computer Engineering or Information Technology Systems.
- Experience as a Solutions Architect, Sales Engineer or Technical Account Manager within Media and Advertising.
- Foundational knowledge of Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST, and understanding how a bid request travels from SSP to DSP.
- Knowledge or experience working with viewability and brand-safety products for AdTech companies.
- Familiarity with advertising transparency standards.
- Experience with Programming and Scripting Skills such as HTML, Javascript, Java, Go, C++, Python, Shell.
- Ability to query datasets in Snowflake to validate integrations and troubleshoot client integrations.
- Familiarity with web troubleshooting tools such as Chrome DevTools, Postman, Swagger, Fiddler, APIs.
- Familiarity with server, networking, and public/private cloud technologies (e.g., AWS, GCP).
- Experience working with JIRA and Confluence, and writing technical documentation for internal employees and external customers.
- Accountable and self-motivated, eager to learn every day, own timelines and ensure deliverables are met.
- Strong organizational and communication skills, with an interest in advertising and cybersecurity.
About HUMAN Security:
HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the mission of making the internet safer by putting humans first. Our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world's biggest brands and internet platforms.
HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.
HUMAN is growing fast, and there's never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.
If you are an individual with a disability or special need that requires accommodation, please contact us directly.
Customer Success Engineer in London employer: HUMAN
HUMAN in Greater London is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the SaaS industry. With a comprehensive rewards package and ample opportunities for professional growth, employees are encouraged to thrive in a dynamic environment where their contributions are valued and recognised. Join us to be part of a team that prioritises customer success and drives meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HUMAN. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HUMAN before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HUMAN:Your cover letter is your chance to shine! Tell us why you want to work at HUMAN specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HUMAN!
How to prepare for a job interview at HUMAN
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
