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- Tasks: Lead technical integration for clients and troubleshoot issues with cutting-edge technology.
- Company: Join HUMAN, a fast-growing company dedicated to making the internet safer.
- Benefits: Enjoy flexible work options, well-being stipends, and opportunities for professional growth.
- Why this job: Make a real impact in cybersecurity while working with innovative products and diverse teams.
- Qualifications: Bachelor's degree in tech or equivalent experience; strong problem-solving and communication skills.
- Other info: Be part of a mission-driven team that values diversity and personal development.
The predicted salary is between 28800 - 48000 £ per year.
Responsibilities:
- Operates as the primary technical contact for HUMAN's clients during product integration, coordinating development efforts, running client version upgrades and migrations, troubleshooting technical issues, and reporting discrepancies.
- Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time.
- Work with HUMAN's Sales, Product, Operations, Engineering and Detection teams to deploy, configure and troubleshoot services for clients.
- Develop technical documentation, both internally and externally, that empower customers to self-serve and improve their own integrations with HUMAN.
- Be a front line product expert, demonstrating the ability to present and explain how HUMAN's products and services function to various audiences.
- Individually manage multiple simultaneous projects and track tasks to completion.
- Understand your clients' infrastructure and services, identifying where HUMAN's products best fit.
- Cultivate collaborative relationships with Sales and Product leads to feed back client feature requirements into our products and services.
- Vigilantly protect the confidentiality and privacy of client data.
- Acclimate yourself to HUMAN culture and help us grow even more.
Requirements:
- Bachelor's Degree or equivalent experience in Computer Science, Computer Engineering or Information Technology Systems.
- Experience as a Solutions Architect, Sales Engineer or Technical Account Manager within Media and Advertising.
- Foundational knowledge of Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST, and understanding how a bid request travels from SSP to DSP.
- Knowledge or experience working with viewability and brand-safety products for AdTech companies.
- Familiarity with advertising transparency standards.
- Experience with Programming and Scripting Skills such as HTML, Javascript, Java, Go, C++, Python, Shell.
- Ability to query datasets in Snowflake to validate integrations and troubleshoot client integrations.
- Familiarity with web troubleshooting tools such as Chrome DevTools, Postman, Swagger, Fiddler, APIs.
- Familiarity with server, networking, and public/private cloud technologies (e.g., AWS, GCP).
- Experience working with JIRA and Confluence, and writing technical documentation for internal employees and external customers.
- Accountable and self-motivated, eager to learn every day, own timelines and ensure deliverables are met.
- Strong organizational and communication skills, with an interest in advertising and cybersecurity.
About HUMAN Security:
HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the mission of making the internet safer by putting humans first. Our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world's biggest brands and internet platforms.
HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.
HUMAN is growing fast, and there's never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.
If you are an individual with a disability or special need that requires accommodation, please contact us directly.
Customer Success Engineer in London employer: HUMAN
Contact Detail:
HUMAN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer in London
✨Tip Number 1
Get to know the company culture before your interview. Check out HUMAN's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical explanations! Since you'll be explaining complex products to various audiences, make sure you can break down technical jargon into simple terms. This will impress your interviewers and show that you can communicate effectively.
✨Tip Number 3
Be ready to discuss your past experiences with client integrations and troubleshooting. Prepare specific examples where you’ve successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and how you can add value to HUMAN.
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about the team dynamics, ongoing projects, and how you can contribute to HUMAN’s goals. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Customer Success Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Customer Success Engineer role. We want to see how your background aligns with our mission at HUMAN!
Showcase Your Technical Skills: Since this role is all about technical expertise, don’t shy away from detailing your programming and troubleshooting skills. Let us know how you've used tools like JIRA, Confluence, or any web troubleshooting tools in your previous roles.
Be Personable: Remember, we’re looking for someone who fits into our HUMAN culture. Share a bit about yourself and your passion for making the internet safer. A personal touch can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HUMAN
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Open Real-Time Bidding (RTB) and the AdTech landscape. Be ready to discuss how HUMAN's products fit into the bigger picture and demonstrate your understanding of the technologies mentioned in the job description.
✨Showcase Your Communication Skills
As a Customer Success Engineer, you'll need to explain complex concepts to various audiences. Prepare to give examples of how you've successfully communicated technical information in the past, whether to clients or internal teams. Practice explaining a technical topic in simple terms.
✨Be Client-Centric
Demonstrate your ability to understand client needs and how you can help them succeed with HUMAN's products. Think of specific instances where you've gone above and beyond for a client, and be ready to share those stories during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios that test your troubleshooting skills. Think through common issues that might arise during product integration and how you would approach resolving them. This will show your analytical thinking and readiness to tackle challenges head-on.
